Technical Product Manager

job summary:

The Senior Product Manager for Zelle will report to the Digital Product Lead, Zelle Payments. They will be responsible for delivering and supporting a digital experience vision and associated roadmap that contributes to seamless utilization of our money movement capabilities to deposit, transfer, fund, and pay to conduct commerce; and creating digital products that can be used by customers and employees. The person in this role will collaborate with peers and other leaders to visualize, strategize, prioritize, implement, and measure our impact and growth of Move Money digital products and digital engagement, to maximize digital product value to the bank.

location: San Francisco, California

job type: Contract

salary: $66.55 - 76.55 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

Collaborates with stakeholders and business partners to define digital capabilities and experience and aligns with other Consumer segment, and enterprise strategies.

Establish, monitor, and maintain cross-departmental communication about how product work is prioritized and managed, as well as how key metrics are performing.

Partner with capability managers, delivery managers, architects, UX Design, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across various stakeholders.

Conduct data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solution.

Work collaboratively across BLs / Functions to define, sequence, and execute the Digital Move Money Experience roadmap.

Advocates and embodies customer-obsession, within and outside the Consumer digital team, resulting in simple, frictionless, & innovative digital products/experiences.

Presents persuasively and authoritatively to peers and other leaders, while facilitating collaborative conversation.

Create experience roadmaps aligned with partner business objectives.

Take experiences from initial concept through user research, co-creation, and rapid prototyping.

Articulates the trade-off between KPIs that measure customer experience and KRIs that measure risk.

Demonstrates thought leadership by integrating analytics to drive innovative experiences for customers that have a positive impact on business results.

Manages a consistent, repeatable set of product artifacts (product-level roadmaps, feature / function gap analysis, journey / process maps, inventory of "best-in-class" experiences), evolving them in sync as our business changes and grows.

qualifications:

Bachelor's degree, or equivalent work experience

5 or more years of product management experience

Considerable experience with digital product development in an Agile environment

Extensive product/program development, implementation and strategic analysis experience within a matrixed environment

Thorough knowledge of competitive market, operations and various products and services within financial services or other direct to consumer industries

Well-developed verbal and written communication skills. Strong PowerPoint skills a plus.

Strong financial and competitive analysis skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.