Own end-to-end delivery of large-scale, complex projects across multiple workstreams, departments, and geographies
Define and drive project strategy, governance frameworks, success metrics, and delivery roadmaps in alignment with organizational objectives
Lead project intake, prioritization, and resource planning in partnership with senior leadership and the PMO
Proactively identify and manage risks, dependencies, and conflicts across the project portfolio, escalating as appropriate
Mentor and guide junior project managers and coordinators, building PM capability across the organization
Champion continuous improvement in PM methodologies, tools, templates, and best practices
Serve as the primary point of accountability for project delivery, maintaining trust and transparency with executive sponsors, business owners, and key stakeholders
Design and deliver executive-level status briefings, steering committee presentations, and portfolio dashboards
Facilitate complex stakeholder alignment sessions, resolving competing priorities and negotiating scope and timeline tradeoffs
Build and sustain strong working relationships across business and technical teams, vendor partners, and external consultants
Own the end-to-end UAT strategy for enterprise implementations, defining scope, entry/exit criteria, resource requirements, and risk mitigation plans
Oversee UAT planning across multiple business units, ensuring comprehensive test coverage aligned to business requirements and acceptance criteria
Lead UAT governance including defect triage meetings, prioritization of critical issues, and go/no-go readiness assessments
Partner with QA leads, business analysts, and IT teams to ensure UAT environments, data, and tooling are ready and fit for purpose
Drive executive sign-off processes and ensure documented approvals are in place prior to go-live decisions
Identify systemic testing gaps and implement improvements to UAT processes for future projects
Lead the planning and execution of enterprise system implementations, including ERP, CRM, HRIS, and other complex platform deployments
Drive cutover strategy development including detailed run books, parallel processing plans, data migration validation, and rollback procedures
Orchestrate go-live war room operations, serving as the central command for real-time issue identification, escalation, and resolution
Coordinate across technical leads, infrastructure teams, vendors, and business operations to ensure seamless deployment execution
Manage organizational change management activities including impact assessments, training strategy, and communication planning in partnership with HR and L&D
Establish and lead structured post-implementation support programs, including tiered issue triage, SLA tracking, and escalation protocols
Own the post-implementation review (PIR) process, driving root cause analysis, lessons learned documentation, and continuous improvement recommendations to leadership
Monitor system adoption, KPI performance, and user satisfaction post-go-live, proactively flagging areas requiring intervention
Oversee transition from project mode to operations, ensuring clean handoffs to support teams, IT operations, and business owners
Maintain post-go-live project documentation, FAQs, known issues registers, and operational runbooks
Manage project budgets ranging from $500K to multi-million dollar engagements, including forecasting, variance analysis, and executive reporting
Oversee vendor contracts and third-party delivery partners, ensuring accountability to scope, schedule, and cost commitments
Lead resource planning across blended teams of internal staff, contractors, and vendor consultants
5+ years of progressive project management experience, with at least 3 years leading enterprise-scale technology or business transformation projects
Demonstrated experience owning UAT strategy, implementation planning, and post-implementation support for complex system deployments
Proven ability to manage executive relationships and deliver effective presentations to C-suite audiences
Strong command of project management methodologies including Waterfall, Agile, and hybrid approaches
Experience managing project budgets of $500K or greater
Proficiency with enterprise PM tools (e.g., MS Project, Smartsheet, Jira, ServiceNow PPM) and collaboration platforms (Teams, Confluence, SharePoint)
Exceptional written and verbal communication skills with the ability to translate technical concepts for non-technical audiences
PMP certification or equivalent (e.g., PgMP, PMI-ACP, PRINCE2 Practitioner)
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