Information Technology Generalist

Description

Robert Half is searching for a service-oriented Desktop Support Technician to provide day-to-day technical support for end users in a dynamic, people-first environment tribal organization in Arlington, WA. This role requires strong technical fundamentals, excellent customer service skills, and the confidence to set boundaries when needed. The ideal candidate is a proactive problem-solver who thrives in environments with strong personalities and deeply rooted cultural values.

Duration: 2 months with potential to extend

Location: 100% Onsite in Arlington, WA

Schedule: 6am - 2pm (during training) | 7am - 3pm (after training)

Key Responsibilities

• Provide daily desktop support, including setup, configuration, and troubleshooting of workstations and peripherals
• Resolve and track incidents and requests through Jitbit ticketing system
• Troubleshoot Microsoft 365 and other core applications, including Epic and Methasoft
• Manage user accounts, permissions, and access through on-prem Active Directory
• Support Windows 11 environments following a recent OS upgrade
• Diagnose and resolve basic network connectivity and hardware issues
• Deliver high-quality customer service while supporting users with varying technical skill levels

Requirements

Proven experience in a Desktop Support or IT Support role

Hands-on experience with:

• Windows 11
• Microsoft Office 365
• On-prem Active Directory
• Peripheral setup and troubleshooting
• General networking concepts and issues
• Experience working tickets through a formal ticketing system

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.