Customer Success Engineer - NGFW

Hybrid in Plano, TX, US • Posted 30 days ago • Updated 1 day ago
Contract W2
Hybrid
$40 - $45/hr
Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

  • Cisco
  • Customer Facing
  • Firewall
  • Network
  • Network Administration
  • Cisco Certifications
  • Sales
  • NGFW
  • customer success
  • Cisco firewall
  • CCIE

Summary

PAN-36791630
US - Plano Office - Onsite 3-4 days/week.
$45/hr
1 year+ extension

-3 to 5 years exp in Firewalls domain knowledge
-Certifications: PCNSA, PCNSE. Pref is PAN Firewall. If not PAN firewall then Cisco firewall experience WITH CCIE certificate.

MUST to share a screen shot of the certificate and it will be submitted along with the resume. It will help to get interview quickly.
-Network engineers or Network Admins who have strong customer facing experience also works
-Ex-PAN are fine as long as they have fulfilled their cool-off period and have good recommend
-This is a POST-Sales role.
-Work with 6-7 customers which are high-touch; be able to manage multiple accounts simultaneously.

Be very confident.

At least 5 accounts/customers.

Influence to get customers buy more features and enhancements of the products that has been sold.

There is a separate sales team.
-Recognizes alerts/cases with the customers and direct to correct team for action/resolution.
-Be Influential
-Need lot of Customer facing exp* Very Important
-Need to drive product adoption for NGFW
-Comfortable dealing with escalations, talking to various levels of teams and people bottom to top
-3 rounds of interviews 30 mins each. First with hiring manager, 2nd is technical round and 3rd presentation round. (There will be a panel presentation required that candidates need to make around a features of the firewall that they are comfortable talking about and how they would go about presenting to a customers)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10111972
  • Position Id: 36791630
  • Posted 30 days ago
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