Sr. IT Field Ops Engineer

Role Summary

We are seeking an IT Technical Lead to support a rapidly growing technology landscape and ensure reliable, secure, and high-performing systems across the organization. This role plays a central part in leading day-to-day operations, guiding a small technical team, and serving as a trusted technical resource for business stakeholders.

The IT Technical Lead will oversee infrastructure stability, deliver high-quality end-user support, and champion best-practice security and operational standards. In addition, this individual will manage escalations, support project delivery, and drive improvements that strengthen overall IT performance.

Key Responsibilities

• Oversee daily IT operations while ensuring responsive, high-quality customer service.
• Install, configure, and maintain computer hardware, operating systems, and business applications.
• Monitor and support enterprise networks, including Cisco environments, WAN/LAN, remote VPN access, and telephony systems.
• Provide hands-on end-user support, including new user setups, issue resolution, and request prioritization across 1st and 2nd?level cases.
• Troubleshoot system and network issues across Dell/HP server platforms, both physical and virtual.
• Manage procurement of IT equipment, components, and supplies to maintain a stable infrastructure.
• Apply strong IT security practices aligned with frameworks such as the CIS CyberSecurity Framework.
• Mentor and guide 2 4 team members, manage escalations, and support ongoing skill development.
• Contribute to project documentation, assist with implementation efforts, and identify opportunities for process improvement.

Key Requirements

• 3 6 years of professional IT experience, or a degree in Computer Science, MIS, or a related field.
• Certifications in Microsoft, Cisco, or VMware preferred.
• Strong technical knowledge of Windows Server, Hyper-V, Windows 10/11, Exchange, DHCP/DNS, RAID configurations, and related infrastructure technologies.
• Hands-on experience with Cisco equipment, firewalls, wireless access points/controllers, and Meraki or SD?WAN solutions.
• Familiarity with cybersecurity best practices, the CIS CyberSecurity Framework, and enterprise security tools.
• Experience with Veeam Backup/Replication, antivirus products, TCP/IP networking, and telephony systems.
• Knowledge of Microsoft Teams Admin Center, SharePoint Online, Entra ID, Intune, Active Directory, DNS, and domain controllers.
• Excellent communication, team leadership, customer service, and problem-solving abilities.