Job Description
In the assigned Job Role of Infrastructure Consultant 3, your Area Of Responsibility will be as below:
Develop diagnostic tools, establish monitoring protocols, and resolve complex incidents through root cause analysis while ensuring SLA adherence and creating action plans to prevent recurrence
Conduct detailed IT infrastructure evaluations and due diligence across multiple tracks, identify gaps and risks, and collaborate with stakeholders to recommend tailored enhancements and validate infrastructure details
Create scalable, secure, and high-performing IT infrastructure solutions
Optimize deployment processes, ensure environment readiness, troubleshoot issues, and contribute to creation of deployment documentation
Develop and implement robust change management protocols to minimize risks, analyze proposed changes, and ensure smooth integration of system and technology updates
Analyze and enhance system performance by implementing advanced monitoring tools, addressing capacity needs, and designing solutions to prevent bottlenecks
Implement security measures and disaster recovery strategies including risk assessments
Identify opportunities for process optimization, design and implement automation tools, and evaluate their impact to enhance efficiency and productivity
Collaborate with multi-vendor and cross-functional teams to ensure project execution and document project activities
Create specialized knowledge repositories, document methodologies, and drive learning to preserve organizational insights and enhance team efficiency
Required Skill and Experience
Experience in Incident handling methodologies NIST or equivalent framework awareness
Cyber incident lifecycle understanding end-to-end awareness from detection to closure
Cyber Incident Management & Coordination Coordinate across SOC, Incident Response, and business teams.
Executive communication and reporting translating technical events into leadership language
Experience in Regulatory and compliance reporting experience with governance or oversight reporting obligations
Stakeholder management coordinating across IR teams, leadership, vendors, and legal/privacy
Experience in Documentation discipline playbook maintenance, runbooks, structured record keeping
Experience in ITSM tooling Jira or equivalent incident tracking and workflow platform
Use Jira for ITSM-based incident tracking. Maintain accurate incident records, status updates, and escalation trails throughout the incident lifecycle.
ITIL or ITSM process framework experience
FHFA or financial services regulatory reporting experience
TTX facilitation or planning experience
Familiarity with vulnerability management concepts
Insider threat program awareness
Experience with third-party risk or vendor incident management
Preferred Skill and Experience
Case management Times or equivalent SOAR/workflow automation platform
Experience and Exposure to Cybersecurity knowledge
On-Call and Extended Coverage Participate in weekend on-call rotation. During high-severity or lengthy incidents, additional time beyond standard hours may be required. Compensatory time off is provided in return.
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