Lead Product Manager - Claims

RESPONSIBILITIES:
Kforce has a client in Naperville, IL that is seeking a Lead Product Manager - Claims.

Responsibilities:
* Define and execute a clear product vision for agent workflows across Claims platform, aligned to Customer Experience (CX), efficiency, and cost outcomes
* Translate business goals into a prioritized, outcome-driven roadmap
* Own customer and agent research for Claims experience and operate as the Voice of the Customer and the Agent
* Identify and size customer, agent, and operational problems using qualitative research and quantitative data
* Partner with Operations, CX, Marketing and Business Intelligence (BI) to ensure problem statements are data driven and aligned
* Create and execute the product roadmap and backlog; prioritize initiatives based on impact, effort, and strategic fit
* Define features, workflows, acceptance criteria, and success metrics; validate outcomes post-launch
* Partner closely with Engineering Managers to plan sprints, manage tradeoffs, and ensure predictable delivery
* Design and execute experiments (pilots, phased rollouts) to validate hypotheses and de-risk investments
* Use data to continuously optimize agent workflows, customer journeys, and operational efficiency
* Act as the subject-matter expert for Claims workflows and customer/agent experience
* Influence without authority across Technology, Operations, Marketing, BI, Finance, and Data Science
* Ensure solutions scale, are maintainable, and reduce long-term operational complexity

REQUIREMENTS:
* 5+ years of experience in Product Management, with 3+ years of experience owning Salesforce-based platforms and workflows
* Hands-on experience with Salesforce Service Cloud.
* Proven experience leading digital transformation in an Agile environment
* Strong discovery skills to lead with problems, not solutions
* Deep understanding of human-centered workflow design for agents and operators
* Data-driven decision maker with experience running experiments and interpreting results
* Comfortable operating at lead level: high autonomy, high accountability
* Able to influence senior stakeholders and navigate competing priorities
* Direct, candid communicator who gives and receives feedback well
* Deep experience with Salesforce ecosystem strongly preferred
* Strong grasp of Agile (Scrum/Kanban) delivery models
* Experience in subscription or membership-based businesses is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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