Sr. Consultant, Client Success

{"description": " About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

The Sr. Consultant Specialist Client Success Manager is a client-facing individual contributor role, serving as a subject-matter expert in client operations, execution, and performance optimization for Sponsor Bank clients.

This role is responsible for enabling new client capabilities, driving product adoption, and optimizing client performance across a complex payments and sponsorship ecosystem. The individual brings strong technical and operational expertise to support clients facing multifaceted challenges, working closely across Visa teams to ensure efficient delivery and measurable outcomes.

The ideal candidate has a deep understanding of Visa products, operational best practices, and Sponsor Bank dynamics, and thrives in a highly collaborative, cross-functional environment.

This role offers the opportunity to support Visa's Client Success evolution by partnering closely with Sponsor Bank clients to drive value realization, operational readiness, and sustained performance. Working in close coordination with Account Teams across Client Services, Sales, Product, and other Visa functions, the Sr. Consultant proactively drives Client Success outcomes aligned to Visa's strategic priorities.

The role also contributes to defining and deploying support and implementation strategies, including the use of scalable tools and capabilities, to improve client experience and operational efficiency.

This role is based in North America (Atlanta, Ashburn, Austin, or Miami) and reports to the NA Sponsor Banks Segment Director.
Key Responsibilities:

• Lead and coordinate the implementation of Visa products by partnering with client and internal Visa teams to accelerate readiness, time-to-value, and adoption
• Understand client operational goals, success metrics, and product landscapes to drive informed execution and optimization
• Partner closely with Account Teams to align on client strategy, execution priorities, and Client Success Plans
• Drive initiatives that increase adoption of card programs, value-added services, and Visa self-service tools
• Monitor client health and performance to proactively identify risks, optimization opportunities, and growth signals
• Provide subject-matter expertise and operational guidance to clients, leveraging understanding of market dynamics and client needs
• Support structured operational reviews with clients and internal stakeholders, including progress against agreed metrics

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Prior experience as a Client Success Manager or equivalent role within the payments ecosystem
Strong understanding of payment processing, transaction flows, and card schemes; experience with VisaNet and/or DPS processing is a plus
Proven ability to translate complex technical concepts into clear, business-focused language for clients
Demonstrated experience managing complex client relationships and driving outcomes across cross-functional teams
Strong analytical, problem-solving, and strategic thinking skills
Ability to prioritize effectively and manage multiple initiatives in a fast-paced environment
Experience influencing stakeholders at multiple levels, including senior and executive audiences
Solid understanding of payment industry trends, competitive dynamics, and regulatory considerations
Self-starter with the ability to operate independently while collaborating effectively within a North America-based team

Core Skills & Capabilities:
Ability to build trusted, credibility-based client relationships
Strong execution and success-planning skills, with a focus on measurable outcomes
Clear, effective communication with clients and internal partners
Proactive, forward-looking mindset with strong problem-solving skills
Solid technical aptitude and continuous learning mindset within the payments ecosystem

U.S. Applicants Only
The estimated salary range for this position is $127,300 to $216,100 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.", "salary_raw": null}