Senior Technical Program Manager

Title: Senior Technical Program Manager

Location: Berkeley Heights, NJ / Alpharetta, GA (5 Days Onsite)

POSITION SUMMARY: Ensure predictable, consistent, and successful program delivery. The Senior Technical Program Manager will deliver program outcomes within time, cost, quality, and customer satisfaction parameters for various key initiatives. This role will provide leadership, vision, strategic planning and support tactical execution plans for a strategic, service or set of services. Programs typically cross multiple business areas and have a high degree of complexity, senior executive visibility, and high risk if not delivered on time and with expected quality levels. The Senior Technical Program Manager will provide a holistic view of the overall program to the organization and all stakeholders.

PRIMARY RESPONSIBILITIES:

Ensure predictable, consistent, and successful program delivery as defined in the program charter/scope

Develop and manage the complete view of the overall program to the organization and all stakeholders, at all levels, including executive management at the highest level

Exhibit proactive behavior by engaging in program planning activities, including but not limited to:

• Define the overall scope of the program
• Create and maintain a consolidated timeline/schedule highlighting the major milestones and associated dates for program activities
• Identify and communicate program/project dependencies and impacts
• Put mechanisms in place to ensure on-going control of the program (Program Approach, Communication Plan, Risk Management, Issues Management, Change Control, etc.)
• Ensure proper turnover to Operations for all components
• Execute programs in alignment with governance as defined by FTS Leadership
• Ensure success criteria defined upfront to promote alignment and actively manage to expected program outcomes
• Keep all stakeholders (internal and external) engaged in the program, aligned on expected outcomes and informed about what is occurring throughout program
• Proactively communicate the program's progress on an on-going basis, ensuring transparency throughout program lifecycle
• Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
• Assess challenges and commit to actions after identifying alternative methods that are based on logical assumptions and information
• Escalate effectively and lead problem-solving when team is facing obstacles
• Practically apply the concepts and principles behind program management and project management frameworks, methodologies and processes. Leverage methods and practices to enable achievement of program outcomes, and hold individual project managers assigned to the program to these expectations.
• Provide leadership and (matrix) management of a small staff of project managers, program managers, and other roles as required for the initiative.
• Develop, maintain, and manage all program finances including Site business case, work with Technical Delivery leaders on spend commitment requests and approvals, actual spend, remaining budget, and all aspects of the financial plan.
• Develop, manage, and maintain the program and project level client communications management plan, review and oversee the client changes required and the progress toward those changes, and ensure the complete, end-to-end testing and client signoff for test success prior to all go-live, cutover, migration, and other live Production activities.

QUALIFICATIONS:

• Bachelor's degree in business fields or equivalent work experience
• 10+ years of overall program or project management and/or relevant consulting experience
• Knowledge of and demonstrated experience in program management framework, knowledge groups & life cycle
• 5+ years' experience in driving large scale change efforts or data center consolidation efforts
• Minimum 5 years' experience with matrix management of cross-functional processes and teams
• Proficient with Project Management tools
• Excellent executive-level communication skills (verbal, written)
• Project Management Professional (PMP) certification preferred
• Experience in banking, financial services, and/or software industries desired

POSSESSES THE FOLLOWING KEY SKILLS/BEHAVIORS:

Stakeholder Partnership:

• Strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across to maximize program effectiveness and influence
• Poised and composed interaction with all levels of the organization (within Division), including senior-level audience

Judgment:

• Ability to practically apply program and project management concepts to facilitate the achievement of business objectives ensuring predictable, consistent, and successful program delivery
• Ability to adapt to and work effectively within a variety of situations and with various individuals

Team Leadership:

• Proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate project team, set direction and approach, resolve conflict, deliver tough messages with grace
• Ability to build a high performance matrixed team by putting the appropriate infrastructure in place to develop a team that consistently delivers

Accountability & Commitment:

• Ability to achieve business outcomes and stakeholder satisfaction
• Ability to formulate and gain alignment on end state vision and roadmap for program

Learning Agility:

• Ability to identify opportunities and gain organizational support for strategic initiatives critical to driving the program, as well as, quick hits
• Ability to adapt and work effectively within a variety of situations and with various individuals

Business Acumen:

• Ability to provide a holistic view by coordinating with and monitoring all impacted business processes from initiation to delivery
• Ability to understand and take action when changes in program impact other business priorities

Problem Solving:

• Ability to uncover and take effective actions on hidden problems and risks
• Communicates complex problems and plans to address them to all impacted stakeholders

Process Adherence:

• Ability to proactively lead, engage in (and document) program initiating activities such as identify stakeholders, identifying program management approach, defining roles and responsibilities, etc.
• Ability to implement a program communication strategy to drive awareness of the program and organizational value. Provide a compelling reason to increase understanding and agreement; highlight successes to generate buy-in.