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Service Delivery Manager (BFSI)

Kansas City, MO, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

On-site

$100,000 - $110,000/yr

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

BFSI
Service Delivery
Service Delivery Management
Service Management
Regulatory Compliance
Continuous Improvement
Change Management
Customer Facing
Dashboard
Banking
Cloud Computing
Communication
Computer Networking
Data Centers
IT Infrastructure
ITIL
Insurance
Leadership
Management
Microsoft Azure
Amazon Web Services
Disaster Recovery
Financial Services
High Availability
Migration
ServiceNow
Stakeholder Management
Status Reports
System On A Chip
Vendor Relationships
Virtualization
Data Storage

Summary

Job Role: Infrastructure Service Delivery Manager (BFSI)

Location: Kansas City, MO

Job Description:

The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards.

Key Responsibilities

Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems.
Ensure compliance with ITIL processes and BFSI regulatory
Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications.
Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations.
Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
Prepare regular performance, risk, and compliance reports for senior leadership and auditors.
Preparing Status reporting and dashboards.

Required Skills & Qualifications

10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI.
Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems.
Expertise in ITIL framework and service management best practices.
Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2).
Excellent leadership, communication, and stakeholder management skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10217521
Position Id: 8958564
Posted 5 hours ago

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