Job Description SummaryAs a Field Engineer II at GE Precision Healthcare LLC, you will be responsible for the installation, maintenance, troubleshooting, and repair of GE HealthCare equipment at customer sites. This role requires strong technical skills, a commitment to customer satisfaction, and the ability to work independently in various environments to ensure optimal product performance and customer uptime.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job DescriptionResponsibilities- Perform installation, calibration, preventative maintenance, and corrective repairs on a wide range of GE Precision Healthcare LLC medical imaging and other healthcare equipment, including but not limited to MRI, CT, X-ray, Ultrasound, and patient monitoring systems.
- Diagnose and resolve complex technical issues on-site, utilizing schematics, service manuals, and diagnostic tools.
- Provide technical support and training to clinical staff on the proper operation and maintenance of GE equipment.
- Manage service calls efficiently, prioritizing tasks and ensuring timely completion within established service level agreements.
- Document all service activities accurately and completely in the company's service management system.
- Maintain a high level of customer satisfaction through professional communication, effective problem-solving, and building strong customer relationships.
- Adhere to all GE Precision Healthcare LLC and customer safety protocols, quality standards, and regulatory requirements.
- Manage parts inventory, ordering, and returns to ensure efficient service delivery.
- Participate in ongoing technical training and development to stay current with product advancements and service procedures.
- Collaborate with sales, applications, and technical support teams to address customer needs and improve overall service delivery.
Qualifications- Associate's degree in Biomedical Engineering, Electronics, or a related technical field; Bachelor's degree preferred.
- Minimum of 3-5 years of experience servicing complex medical equipment, preferably within a healthcare or field service environment.
- Strong understanding of electronic circuits, computer hardware/software, and networking principles.
- Proven ability to read and interpret schematics, wiring diagrams, and technical manuals.
- Excellent troubleshooting and problem-solving skills with a methodical approach.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with customers and colleagues at all levels.
- Valid driver's license and a clean driving record are required for extensive travel within a defined service territory.
- Ability to work independently and manage time effectively in a field-based role.
- Proficiency in using service management software and common computer applications.
- Physical ability to lift and move equipment, climb ladders, and work in various patient care environments.
- Availability to work flexible hours, including on-call rotations, evenings, and weekends, as required.
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We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
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