EDI Support Analyst

Overview
We are seeking an EDI Support Analyst with experience in Cleo EDI. In this role you will be
responsible for troubleshooting Data, Mapping issues in the EDI processes and maintaining Cleo
EDI.
Essential Functions
Design, develop, customize, integrate, test, implement, administer and support the complete
Cleo suite to meet the rapidly growing company need
Create, test, and maintain EDI maps
Troubleshoot data issues, mapping, and business processes
Identify, design, implement, and test EDI processes related to Cleo EDI
Coordinate with internal and external customers to meet requirements
Write or update program documentation, operations documentation, and user guides
Create test cases and assist EDI developers & business to thoroughly test new development
work including repeating the test cycle until all test results are satisfactory
Gather and document detailed requirements for business needs and collaborate with others
to determine moderately complex functional and/or solution designs
Demonstrate a detailed understanding and execution of the software development lifecycle
Identify interdependencies in programs
Identify more advanced test scenarios and adequately test customizations and
configurations
Demonstrate quality and effectiveness in work documentation and organization
Responsible for planning small/medium-sized projects or tasks
Make substantial contributions to determining the feasibility of goals/objectives
Provide reliable solutions to a variety of problems using sound problem-solving techniques
including the ability to find the root cause and corrective action for given problems
Demonstrate proficient use and knowledge of established standards and procedures
Consistently demonstrate quality and effectiveness in work documentation and organization
Understand change is important and adapt well
Professionally approach situations in which conflict is present