IBM SevOne Engineer/ SME

Role :: IBM SevOne Engineer/ SME

Location :: Atlanta, GA / Remote

Fulltime_Permanent Role

Job Description

Own SevOne platform configuration: polling policies, threshold groups, alert policies, device groups, discovery profiles, reporting

Configure ICMP polling with confirmation logic (consecutive failures)

Define and maintain device-class-based threshold profiles

Implement flap detection and alert consolidation mechanisms

Tune interface performance thresholds (utilization, errors, discards, packet loss)

Manage monitoring for WAN, campus, and data center infrastructure

Configure BGP adjacency alerting with hold-down timers

Lead root cause analysis for recurring network and circuit issues

Design and maintain SevOne operational dashboards

Define and implement monitoring methods (SNMP, traps, WMI, agent-based)

Maintain device lifecycle within SevOne (onboarding/offboarding)

Manage SevOne–PagerDuty integration (webhooks, payloads, severity mapping)

Implement alert routing based on device class and criticality

Implement alert deduplication and consolidation rules

Strong experience in IBM SevOne administration and configuration

Strong knowledge of network protocols (BGP, SNMP, ICMP)

Experience with enterprise network monitoring (WAN, DC, campus)

Experience integrating monitoring tools with PagerDuty/ServiceNow

Strong troubleshooting and root cause analysis skills