Overview
This position provides complex technical support to data processing systems through enhancement of related software and processes. Develops software and procedures that improve processing capabilities. Analyzes, codes, tests, and implements in coordination with management, associates, and end users. Serves as production system support by resolving issues and ensuring ongoing functionality. May oversee the work of less experienced analysts or assist in special projects as needed.
Responsibilities & Qualifications
Duties & Responsibilities:
System Enhancement - Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications. Executes test plans to validate application functions as designed.
Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.
Business Support - Provides technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Drafts documentation to be used for system, end user, and operational purposes, including technical specifications and application designs.
Technical Expertise - Responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serves as a technical resource for management, associates, and business units.
On-call Support - Provides 24/7 on-call support via rotations.
Position Specific Skills:
Advanced experience with programming languages such as Microsoft .NET (C#); ASP.NET Core; JavaScript; HTML 5; XML; SQL Scripting and Powershell Scripting
Advanced experience with Microsft Team Foundation Server (TFS) or similar code repository system
Advanced experience with ServiceNow or other information technology ticketing system
Ability to build strong collaborative and productive relationships
In-depth knowledge of System Life Cycle Development methodology (Waterfall and Agile)
Ability to be on call 24 hours a day, 7 days a week, on a rotating basis
Qualifications:
Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance
Preferred Qualifications:
- Hands-on Salesforce development experience, including strong command of Apex, LWC/Aura, SOQL/SOSL, and Flows.
- Proven experience designing and building complex, high-volume Apex logic (triggers, batch/queueable/scheduled Apex, asynchronous processing).
- Strong understanding of the Salesforce data model, security model, and multi-org/sandbox environments.
- Hands-on experience integrating Salesforce with external systems via REST/SOAP APIs and middleware platforms.
- Hands-on experience with CRM Analytics (Tableau CRM/Einstein Analytics) for building datasets and dashboards.
- Solid understanding of Salesforce release management and deployment practices across sandboxes.
- Strong analytical, debugging, and problem-solving skills with the ability to work cross-functionally with business and technical stakeholders.
- Excellent written and verbal communication skills, including the ability to produce clear technical documentation.
Nice-to-have
- Salesforce certifications: Platform Developer I/II, Application Architect, or similar.
- Experience in financial services or another regulated industry, with familiarity with compliance frameworks such as AML, BSA, OFAC, or ADA accessibility standards.
- Familiarity with SAQL and Einstein Discovery within CRM Analytics.
- Experience with deployment/DevOps tools such as AutoRabit, Flosum, or Copado.
- Prior experience mentoring or leading a small development team
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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