SharePoint Admin with Microsoft 365 Collaboration experience

Eastover, SC, US • Posted 2 hours ago • Updated 2 hours ago
Full Time
On-site
$100000/yr
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Job Details

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Summary

SharePoint Admin with Microsoft 365 Collaboration Experience

Fulltime

Hybrid – Lafayette, LA | Knoxville, TN | Columbia, SC | Plano, TX

Position Overview

Seeking a SharePoint Admin with Microsoft 365 Collaboration experience to support daily operations, stability, troubleshooting, and continuous improvement of enterprise collaboration platforms.

This role focuses on Microsoft 365 collaboration technologies, L3 operational support, incident/problem management, platform monitoring, root cause analysis, production support, and ServiceNow.

Key Responsibilities

  • Support daily operations and stability of Microsoft 365 collaboration platforms.

  • Provide advanced L3 operational support and troubleshooting.

  • Support Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, and Office applications.

  • Manage escalations, incidents, problems, and service requests.

  • Perform root cause analysis and drive issues through resolution.

  • Monitor platform health, performance metrics, alerts, and operational dashboards.

  • Support production deployments, changes, and release activities.

  • Maintain technical documentation, knowledge articles, and operational procedures.

  • Analyze trends and prepare operational reports.

  • Identify process improvement and automation opportunities.

  • Collaborate with infrastructure, support, and business teams.

Must-Have Skills

  • 2+ years of Microsoft 365 engineering experience.

  • Strong experience supporting:

    • Microsoft Teams

    • SharePoint Online

    • OneDrive for Business

    • Exchange Online

    • Microsoft Office applications

  • Experience providing L3 operational support in a large enterprise environment.

  • Strong understanding of Incident Management, Problem Management, and Service Request Management.

  • Hands-on experience with ServiceNow or similar ITSM platforms.

  • Strong root cause analysis and troubleshooting skills.

  • Experience monitoring platform health and performance.

  • Knowledge of enterprise monitoring and alerting tools.

  • Experience supporting production deployments, changes, and releases.

  • Strong technical documentation experience.

  • Experience analyzing operational trends and reports.

  • Strong communication and cross-functional collaboration skills.

  • Process improvement and automation mindset.

  • Strong ownership and attention to detail.

Nice-to-Have Skills

  • Microsoft 365 Certified: Administrator.

  • Microsoft Collaboration-related certifications.

  • ITIL Foundation.

  • AWS Cloud Practitioner.

  • AWS Associate-level certification.

  • Enterprise collaboration environment experience.

Key Technologies

Microsoft 365 | SharePoint Online | Microsoft Teams | OneDrive for Business | Exchange Online | Office 365 | ServiceNow | ITSM | Incident Management | Problem Management | L3 Support | Monitoring | Root Cause Analysis | Change Management | Automation

Education

  • Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.

The real hiring focus is Microsoft 365 collaboration support + SharePoint Online/Teams/OneDrive/Exchange + L3 production support + ServiceNow + incident/problem management and RCA.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10295162
  • Position Id: 379334
  • Posted 2 hours ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

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Karan Bhatia

Karan Bhatia

Recruitment Manager @ System One
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