Help Desk Analyst - Only Local to NV

Required:

• Experience providing help desk or technical support in a complex environment.
• Demonstrated ability to triage, prioritize, and manage multiple tickets simultaneously.
• Strong troubleshooting skills for both technical and non-technical issues.
• Effective communication skills (oral and written) with diverse stakeholders.
• Ability to work collaboratively with technical staff, vendors, and cross-functional teams.
• High level of accountability and ownership for ticket resolution.
• Willingness to learn election laws, regulations, and election management systems.
• Ability to follow protocols and meet defined KPIs and SLAs.
• Proficiency with standard business software and ticketing systems.
• Patience and empathy when supporting users under pressure, with the ability to de-escalate frustrated stakeholders.
• Comfort with ambiguity and the ability to investigate issues that don't have clear documentation or precedent.