Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job OverviewRole Summary Lead requirements elicitation, process modeling, and documentation for contract generation in C3/Salesforce, partnering closely with the Lead Developer and Architect to define the future-state template/merge approach and approval workflows, and to support pilot execution.
Key Responsibilities - Elicit and document business requirements (data fields, clauses, variants, approval paths), non-functional needs (auditability, performance), and constraints.
- Produce functional specs, mapping catalogs, process flows (as-is/to-be), and acceptance criteria; maintain single source of truth in Confluence/JIRA.
- Facilitate workshops with Legal, Procurement, and Business Owners to inventory templates/clauses and agree on canonical templates and field mappings.
- Support UAT: create test scenarios, data sets, and traceability to requirements; log defects and drive resolution with engineering.
- Partner with Architect/Lead Developer to assess fit/gap and recommend quick wins for rollout; contribute to governance (versioning, change control).
Required Skills & Qualifications - Prior experience with C3 is necessary.
- Strong requirements & process documentation (user stories, BPMN, data dictionaries), stakeholder management, and workshop facilitation.
- Working knowledge of Salesforce/C3 contract generation concepts (merge fields, clause libraries, approval rules) and enterprise audit/compliance expectations.
- Experience in UAT planning/execution, traceability, and defect triage; familiarity with Agile tools (JIRA/Confluence).
Preferred / Nice-to-Have - Background in pharma/life sciences or other regulated industries; understanding of audit protocols and data readiness.
- Exposure to Salesforce DevOps and release management practices.
Experience: 7 + years as a Business Analyst/Business Systems Analyst, including 3+ years with Salesforce/C3 or CLM-style contract generation
CompensationEstimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
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