Service Desk / Client Support - Supervisor, IT Service Desk

Now Hiring: IT Service Desk Supervisor
Preferred Location: Springfield, MO
Alternate Location (if local): Galveston, TX
Department: IT Services | Type: Full-Time | On-site
Are you a tech-savvy leader ready to take your career to the next level? We're seeking an IT Service Desk Supervisor to lead a high-performing team and elevate our IT support experience. This is an on-site position, with Springfield, MO as the preferred location. Candidates located in Galveston, TX may also be considered.

What You'll Do:

• Supervise and mentor a virtual team of IT Service Desk professionals.
• Manage daily operations, prioritize workloads, and ensure outstanding customer service.
• Implement and uphold ITIL-based service management practices.
• Collaborate with infrastructure and development teams to support change initiatives.
• Develop and deliver training programs for team members and end-users.
• Serve as a subject matter expert for our Service Management application, ServiceNow, supporting testing, communication, and change management.

What You Bring:

• Associate degree or equivalent experience.
• 3-5 years of hands-on technical support experience.
• ITIL Foundation Certification (v4.0).
• Familiarity with tools like ACD Call Distribution, IBM mainframe, Windows Server, SCCM, Office 365, AS400, Active Directory, and remote support tools (e.g., Bomgar).
• Strong leadership qualities and a passion for process improvement.
• CompTIA A+ certification is a plus!

Why This Role Matters:
This is more than just a supervisory position-it's a chance to shape the future of IT support in a collaborative, virtual environment. You'll be the go-to leader for your location, ensuring your team is aligned, empowered, and delivering exceptional service.

Ready to lead with impact in Springfield-or Galveston if that's home? Apply now and help us elevate IT support to the next level.

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, including training, transferable skills, work experience, business needs, and market demands. The base pay is subject to change and may be modified in the future.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization's values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National's recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into their account. Learn more about our company, by following us on social media: LinkedIn , Facebook , Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.