Desktop Support Technician (Night Shift)

Job Title: Tier 2 Desktop Support Consultant
Location: New York, NY 10019 (Onsite)
Duration: 12 Months
Work Hours: 37.5 hours per week
Shift: Midnight Shift (12:00 AM – 8:00 AM) – Fully Onsite

Position Overview:
The Consultant will be required to be fully onsite for the midnight shift (12:00 AM – 8:00 AM) and will serve as part of a 24/7 on-site support team. The consultant will provide Tier 2 technical support at the client Center facilities.
The role involves installing, updating, maintaining, and troubleshooting computer hardware, software, and network systems supported by the Technology Department. The consultant will support Microsoft and Apple operating systems, perform system administration tasks, and coordinate technical initiatives across departments.
The candidate may be required to report to various facilities depending on work assignments. Moving and lifting equipment will be required.
Key Responsibilities:

• Provide Tier 2 support as part of a 24/7 onsite operations team
• Install, configure, update, and maintain desktop, laptop, and peripheral hardware
• Troubleshoot and resolve hardware, software, and network-related issues
• Provide Microsoft Windows and Apple OS support
• Perform system administration tasks including user account management
• Support enterprise applications and Oracle client-based systems
• Coordinate project requirements with business and technical departments
• Conduct hardware and software technical reviews and evaluations
• Support client users with computer-related services and technical troubleshooting
• Assist in documentation, procedure development, and IT process improvements
• Ensure adherence to enterprise IT standards and security protocols

Required Skills & Qualifications:

• 4–6 years of Tier 2 IT Support experience
• Strong experience with computer hardware, printers, digital senders, and peripherals
• Experience supporting Symbol handheld devices
• Proficiency with Microsoft Windows XP/7/8/10 (desktop & mobile)
• Experience with Microsoft Office 2016, Microsoft Suite, Exchange/Outlook 2016
• Experience with HP Jet Admin
• Strong experience supporting Apple Operating Systems
• Experience with ServiceNow ticketing system
• Experience with Oracle client-based applications
• Experience with Microsoft Active Directory
• Experience with Cisco networking devices
• Knowledge of Ethernet cabling
• Understanding of networking protocols (TCP/IP, multicast, networking fundamentals)
• Strong communication skills (oral and written)

Preferred Skills:

• Experience with Visio, CAD, and technical drawing
• Experience with Unix, Linux, and Solaris environments
• Experience with Red Hat Linux
• Experience working in VMware environments
• Experience investigating, analyzing, designing, developing, and evaluating enterprise IT procedures and requirements

Physical Requirements:

• Ability to lift and move computer equipment
• Ability to work fully onsite during midnight shift