Datacenter RunOps Technician

• The role involves supporting data center operations including hardware installation, cabling, fiber termination, troubleshooting, and maintenance activities while ensuring uptime, compliance, and efficient infrastructure operations in a 24/7 datacenter environment.

Requirement/Must Have:

• High School diploma or GED required.
• 3 5 years of data center or fiber infrastructure experience preferred.
• Experience in data center cabling, termination, and hardware installation.
• Strong knowledge of copper and fiber optic infrastructure installation and testing.
• Experience using tools such as OTDR, Fluke, volt-ohmmeter, tone sets, and DCIM tools.
• Ability to perform troubleshooting of network and fiber connectivity issues.
• Ability to work in shifts, weekends, holidays, and on-call rotations.
• Ability to lift up to 50 pounds and perform physically demanding tasks in data center environments.

Experience:

• Experience in data center operations, MAC activities, and infrastructure support.
• Experience in fiber installation, testing, and troubleshooting preferred.

Responsibilities:

• Support and complete scheduled data center Moves, Adds, and Changes (MACs).
• Perform hardware installation including labeling, power, and network connectivity.
• Execute break-fix work orders and troubleshooting activities.
• Manage asset tracking, auditing, and daily ticket documentation.
• Provide smart-hands support within SLA timelines and on-call coverage.
• Maintain secure and compliant data center operations.
• Perform daily inspections of power, cooling, and environmental conditions.
• Handle equipment receiving, shipping, and RMA processing.
• Provide vendor escort and support security compliance requirements.
• Perform general cleaning and maintenance of data center areas.
• Install and terminate fiber optic and copper cabling including connectors and patch panels.
• Conduct testing using OTDR, Fluke tools, and perform cable troubleshooting.
• Perform fusion and mechanical splicing for fiber infrastructure.
• Calculate and validate fiber loss budgets per standards.
• Maintain accurate documentation including work orders, logs, and reports.

Should Have:

• Industry certifications such as FOA or Corning preferred.
• Experience with data center infrastructure management tools.
• Experience in OSP or confined space fiber splicing environments.
• Strong understanding of fiber connectors and structured cabling systems.

Skills:

• Data center operations and RunOps support.
• Fiber optic installation, termination, and splicing.
• Copper cabling and structured cabling systems.
• OTDR, Fluke, and network testing tools.
• Troubleshooting network and infrastructure issues.
• Asset management and ticketing systems.
• DCIM tools and documentation.

Qualification And Education:

• High School diploma or GED required.
• 3 5 years of relevant data center/fiber experience preferred.