SAP BTP Support Consultant (only w2)
Location: Dearborn, MI
Job Summary
The SAP Integration/BTP Support Consultant will provide L1/L2 operational support for integrations connecting SAP applications with internal, external and plant systems. The role will cover interface monitoring, failure analysis, reprocessing and coordination with application and middleware teams.
The selected candidate will:
Provide L1/L2 production support within an enterprise SAP AMS environment.
Manage assigned incidents, service requests, problems and operational tasks through resolution or structured escalation.
Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking, and closure.
Provide clear, concise, complete, and timely communication to business users and technical stakeholders.
Participate in shift handovers, operational reviews, CAB activities and major-incident calls, as applicable.
Maintain runbooks, knowledge articles, known-error records, and support documentation.
Support planned activities, releases, hypercare, month-end processing and disaster-recovery events, as rostered.
Follow approved access-control, production-change, Firefighter, and segregation-of-duties procedures.
Identify recurring issues and recommend automation, incident-reduction, and process-improvement opportunities.
Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams and external service providers where necessary.
Work in a shift-based production-support environment, including on-call support where required.
Key Responsibilities
- Monitor integration flows, APIs, IDocs, message queues and scheduled interface jobs.
- Support SAP BTP Integration Suite or SAP Cloud Integration operational activities.
- Triage incidents and determine whether failures originate in:
- SAP applications
- Middleware
- Source or target systems
- Data or mapping
- Network or infrastructure
- Analyze payloads, message statuses, application logs, interface traces and error records.
- Reprocess failed IDocs and integration messages after resolving eligible data or operational issues.
- Investigate B2B, EDI, API and batch-based interface failures.
- Coordinate with application, middleware, infrastructure, network and external-provider teams.
- Conduct root-cause analysis for recurring interface failures.
- Recommend improvements to monitoring, alerting, retry mechanisms and operational recovery.
- Validate integration fixes in non-production environments.
- Support regression testing following technical or functional corrections.
- Prepare structured technical handovers containing logs, timestamps, message IDs, payload references, reproduction steps and analysis.
- Escalate new-interface development, major mapping changes and integration redesign to the appropriate development team.
- Maintain interface inventories, ownership matrices, runbooks and recovery procedures.
Skill Requirements
- Hands-on experience with SAP BTP Integration Suite or SAP Cloud Integration.
- Experience with APIs, IDocs, XML/JSON payloads and message monitoring.
- Knowledge of Apigee, EDI/B2B or comparable integration technologies is desirable.
- Ability to analyze integration logs and diagnose cross-system failures.
- Understanding of SAP functional processes and interface dependencies.
- Experience with ITSM, incident management, RCA and production change processes.
- Strong technical documentation and coordination skills.
