Product owner
Texnere Americas Inc
Dice Job Match Score™
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Job Details
Skills
- Amazon Web Services
- Cloud Computing
- Customer Experience
- Agile
- Authorization
- Cisco
- Routing
- Roadmaps
- Product Strategy
- Migration
- Product Management
- Interactive Voice Response
- Marketing Operations
- Customer Service
- Genesys
- Health Care
- Stakeholder Management
- Telephony
- User Stories
Summary
Job Title: Senior Product Manager / Product Owner – Contact Center Modernization
Location: St. Louis, MO / Dallas, TX / New York, NY
Work Arrangement: Hybrid / Remote
Experience: 7+ Years
Employment Type: Contract
Work Authorization: Any visa with at least 1 year of validity; H-1B not eligible
Job Description
We are seeking a Senior Product Manager / Product Owner with strong experience in Contact Center Modernization, Amazon Connect, Healthcare, and cloud migration.
The selected candidate will lead the modernization of legacy contact center platforms and migration to Amazon Connect within a healthcare payer environment. This role requires a strong combination of product management, healthcare domain knowledge, contact center technology, stakeholder management, and Agile delivery experience.
Responsibilities
Lead end-to-end migration of legacy contact center platforms such as Avaya, Cisco, or Genesys to Amazon Connect.
Define product strategy, roadmap, priorities, and delivery plans for contact center modernization.
Work closely with healthcare business, IT, telephony, clinical, operations, and customer service teams.
Gather, analyze, and translate business requirements into product features, epics, user stories, and acceptance criteria.
Own and prioritize the product backlog based on business value, customer experience, and technical priorities.
Define and optimize IVR flows, call routing, self-service, automation, and customer journeys.
Support integration of Amazon Connect with CR
- Dice Id: 91172187
- Position Id: 9101221
- Posted 2 hours ago
Company Info
About Texnere Americas Inc
At Texnere, we are committed to helping businesses find the right talent, at the right time, through the right approach. Our 360° talent solutions seamlessly integrate flexible hiring models—Flexible Staffing, Team Leasing, Synergizing Agenting AI, and Managed Services—with deep industry expertise across IT, BPM, Sales & Marketing, and more.
We understand that every organization is unique, operating within specific sectors and organizational ‘vectors’ that present distinct challenges and opportunities. Whether you're a healthcare startup looking to innovate or a global captive center (GCC) in the tech space, Texnere provides specialized talent solutions tailored to your precise needs.
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