The client requires the services of 1 Legal Assistant (LA) contract resource staff to support a significant increase in communications from advocates and legal organizations, which has expanded OGC’s administrative workload and diverted attorney time from higher-value legal work. Oserves as the agency’s primary avenue for advocates to raise legal disputes, program concerns, and questions involving TennCare applicants and members—an established pathway that helps resolve issues early, provides guidance on remedial actions when needed, and mitigates litigation risk. However, the volume of incoming communications has grown substantially (including a cited 799% increase in emails from key advocacy organizations between 2022 and 2026), driving increased requirements for consistent tracking, reporting, and timely responsiveness.
The LA contract resource staff will manage OGC’s shared inbox by continuously monitoring messages, promptly routing new inquiries to the appropriate business groups, applying internal color-coded tags to support workflow tracking and reporting, maintaining an organized inbox to reduce the risk of missed requests, and appropriately archiving and reopening email threads as matters evolve. The LA will also provide reporting and meeting support by creating weekly agendas from the central tracking spreadsheet, preparing twice-weekly update reports for General Counsel meetings, conducting monthly reviews of archived emails for accuracy and proper categorization, and maintaining/updating the tracker for matters initiated through the shared inbox.
As capacity allows, the LA will assist with additional legal administrative support such as other inbox management, calendar maintenance, answering calls, document review support, and meeting note-taking—strengthening operational reliability and enabling attorneys to focus on
substantive legal analysis, drafting, and complex matter management.
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