The Program Manager serves as the single point of contact for the State regarding day-to-day IT project operations. The responsibilities shall include overall project governance, communications with executives, planning, budgeting, execution, monitoring, control, quality assurance, and implementing course corrections as needed.
The Program Manager is responsible for performing the following:
Managing day-to-day project activities, milestones, and system integrator deliverables across the software implementation lifecycle.
Identifying issues and risks including Identifying platform-specific issues and risks (including business workflow disruptions, data integration bottlenecks, and system downtime) and recommending possible issue and risk mitigation strategies;
Facilitating State agency and Contractor discussions/meetings;
Ensuring that performance is within scope, consistent with requirements, and delivered on time and within budget;
Identifying critical paths, tasks, dates, testing, and acceptance criteria;
Ensuring the application of State SDLC/Agile standards and applicable data security and compliance standards;
Providing solutions to improve efficiency (e.g., reduce costs while maintaining or improving operational workflows and user adoption levels)
Monitoring issues and providing resolutions for up-to-date status reports; and Documenting and delivering project management-related artifacts.
Additional Duties may include:
Develops and implement appropriate procedures and reporting for the implementation, consistent with the overall program
Leads data migration and system integration strategies, ensuring legacy data is accurately and securely mapped into the new system and connected with adjacent State systems as required.
Client relationship and expectation management in conjunction with the Organizational Change Management lead (when applicable) to mitigate user resistance and foster high adoption rates of the new solutions.
Coordinates directly with State oversight managers, Independent Verification and Validation (IV&V) teams, and quality assurance auditors; prepares and submits specialized project health artifacts, risk logs, and compliance reports as requested for Major IT Development Projects (MITDPs)
Directly contributes to and shares the responsibility for the project performance by planning, monitoring, and adjusting project resources (people, budget, material, time)
Manage project risks and issues: root cause analysis, implementation of corrective/preventive actions, compliance with PMI methodology, and continual process improvement efforts.
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