ESM Architect - IT (Focus: ITSM & Technical Fit-to-Standard)

Hybrid in Chicago, IL, US • Posted 3 hours ago • Updated 3 hours ago
Contract Independent
Contract W2
Hybrid
$70 - $80/hr
Company Branding Image
Fitment

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Job Details

Skills

  • ESM
  • ServiceNow
  • ITSM
  • OOTB

Summary

We are looking for an experienced ESM Architect with strong expertise in IT Service Management (ITSM) and ServiceNow Fit-to-Standard implementations.

Key Responsibilities:
Lead Fit-to-Standard workshops for ITSM processes including Incident, Problem, Change, Request, Workflows, and Knowledge Management
Act as the bridge between IT process owners and technical development teams
Drive adoption of ServiceNow Out-of-the-Box (OOTB) best practices while minimizing unnecessary customizations
Ensure process design supports CMDB data integrity and future AI/automation readiness
Challenge legacy IT processes and guide organizations toward industry-standard workflows

Required Skills:
Strong expertise in ITIL V4
Hands-on experience with ServiceNow ITSM
Proven experience in Enterprise Service Management (ESM) architecture
Excellent stakeholder management and communication skills
Ability to influence business and IT teams toward standardized solutions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: fortek
  • Position Id: 8972967
  • Posted 3 hours ago

Company Info

About Fourth Technologies, Inc.

For over two decades, Fourth Technologies has been engaged in the IT, Engineering and IT Management business sectors delivering innovative services and solutions for clients in the Commercial, Industrial and Federal workplace. Our clients range from small to medium business to Fortune 1000 companies with diverse needs, goals and objectives. Fortek meets these specialized demands through a variety of cost effective delivery systems including: “Contract Staffing”, “Permanent Hire”, “Fixed –Price”, “Project Based” contracts on a “time and material” basis and a combination of flexible Offshore with Onsite provisions and alternatives. Fortek is able to reduce “the total cost of ownership” of IT resources, increase project velocity and add significant value to the customer’s operational teams while decreasing staffing and or project overhead.

Fourth Technologies (Fortek) possesses the unparalleled experience and resources to offer our customers a quantifiable “competitive edge” to go the distance and ultimately succeed in today’s dynamic marketplace.

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