Desktop Support Technician

Desktop Support Technician

Role Summary
The Desktop Support Technician is responsible for supporting end-user computing environments, including desktops, laptops, peripherals, and mobile devices. The role focuses on deploying, maintaining, and troubleshooting hardware and software to ensure consistent workstation performance and a positive user experience.

Contract Details

• Contract role with potential extensions

• No opportunity for full-time conversion

Work Location

• Fully onsite

• 5 days per week in North Richland Hills, TX (NRH)

Key Responsibilities

• Image, configure, and deploy laptops and desktops using SCCM and USB imaging tools

• Diagnose and resolve hardware and software issues for PCs, monitors, printers, and company-issued mobile devices

• Provide technical support in person, by phone, and through a ticketing system

• Troubleshoot Wi-Fi, VPN, and basic network connectivity issues

• Maintain accurate ticket documentation and follow support procedures

• Deliver professional, customer-focused support to end users

• Work independently while collaborating with team members as needed

Required Skills & Qualifications

• Strong understanding of Windows operating systems, hardware, and basic networking

• Hands-on experience with ServiceNow, Active Directory, and Microsoft 365

• Excellent communication, problem-solving, and organizational skills

• Associate s or Bachelor s degree in an IT-related field

• 3 5 years of experience providing end-user desktop or laptop support

Preferred Qualifications

• CompTIA A+ or equivalent technical certification