Director of IT Operations

We connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following direct-hire job for our client.

*Hybrid role - Austin, TX based

Job Title:
Dynamic Director of IT Operations

Overview:
We are seeking an accomplished Director of IT Operations to helm our global end-user support organization. In this strategic and hands-on role, you will shape our IT service landscape, champion innovation, and ensure high availability, performance, and customer satisfaction across our enterprise. Join a rapidly growing, cloud-first environment where your leadership will directly impact safety, reliability, and continuous process improvement. Partner with executive teams and technical specialists to craft and execute a forward-looking IT service strategy that accelerates our mission and growth.

Required Skills:

• 10+ years of progressive experience in IT operations management, including leadership of large, distributed technical support teams
• Proven expertise in end-user technologies, collaboration platforms (such as Office 365/Azure), device management, and IT service management tools
• Strong command of ITIL frameworks, service governance, and incident/change management practices
• Exceptional communication and stakeholder engagement skills, with the ability to present to technical teams and executive leadership
• Demonstrated success in managing vendor relationships, contracts, and budgets
• Data-driven mindset with analytical and problem-solving capabilities
• Ability to lead, mentor, and develop high-performing teams in fast-paced environments

Nice to Have Skills:

• Experience with automation tools and process optimization in IT operations
• Background in cloud infrastructure management and digital transformation initiatives
• Knowledge of security compliance standards and safety protocols in enterprise environments
• Prior experience in organizations focused on safety, public safety tech, or IoT solutions

Preferred Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s degree preferred
• 10+ years of IT operations experience, including at least 5 years in a leadership capacity managing global teams

MissionStaff is an equal opportunity employer. Please note that we do not accept unsolicited resumes from third-party recruiters or agencies. Additionally, candidates must be U.S. citizens or Permanent Residents to be considered for this position.

#LI-LM1
#LI-Hybrid