Director of IT Operations
Austin, TX, US • Posted 1 day ago • Updated 1 day ago

MissionStaff
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
Summary
We connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following direct-hire job for our client.
*Hybrid role - Austin, TX based
Job Title:
Dynamic Director of IT Operations
Overview:
We are seeking an accomplished Director of IT Operations to helm our global end-user support organization. In this strategic and hands-on role, you will shape our IT service landscape, champion innovation, and ensure high availability, performance, and customer satisfaction across our enterprise. Join a rapidly growing, cloud-first environment where your leadership will directly impact safety, reliability, and continuous process improvement. Partner with executive teams and technical specialists to craft and execute a forward-looking IT service strategy that accelerates our mission and growth.
Required Skills:
- 10+ years of progressive experience in IT operations management, including leadership of large, distributed technical support teams
- Proven expertise in end-user technologies, collaboration platforms (such as Office 365/Azure), device management, and IT service management tools
- Strong command of ITIL frameworks, service governance, and incident/change management practices
- Exceptional communication and stakeholder engagement skills, with the ability to present to technical teams and executive leadership
- Demonstrated success in managing vendor relationships, contracts, and budgets
- Data-driven mindset with analytical and problem-solving capabilities
- Ability to lead, mentor, and develop high-performing teams in fast-paced environments
Nice to Have Skills:
- Experience with automation tools and process optimization in IT operations
- Background in cloud infrastructure management and digital transformation initiatives
- Knowledge of security compliance standards and safety protocols in enterprise environments
- Prior experience in organizations focused on safety, public safety tech, or IoT solutions
Preferred Education and Experience:
- Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s degree preferred
- 10+ years of IT operations experience, including at least 5 years in a leadership capacity managing global teams
MissionStaff is an equal opportunity employer. Please note that we do not accept unsolicited resumes from third-party recruiters or agencies. Additionally, candidates must be U.S. citizens or Permanent Residents to be considered for this position.
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- Dice Id: 10123131
- Position Id: 11375
- Posted 1 day ago
Company Info
MissionStaff specializes in delivering Creative, Marketing, and Technology talent for companies ranging from mid-sized enterprises to the Fortune 500. We build lasting relationships with talent and clients to power career opportunities and business.
When you work with us you'll know you're more than a keyword or a number, you're part of a relationship. We are directly invested in your success, and that means taking the time to know you, your talents, and where you want to take them.
We offer:
- Health, dental and retirement benefits
- Detailed insight into employment opportunities, workplace culture, and the interview process
- Industry-leading referral incentives


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