We connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following direct-hire job for our client.

*Hybrid role - Austin, TX based

Job Title:
Dynamic Director of IT Operations

Overview:
We are seeking an accomplished Director of IT Operations to helm our global end-user support organization. In this strategic and hands-on role, you will shape our IT service landscape, champion innovation, and ensure high availability, performance, and customer satisfaction across our enterprise. Join a rapidly growing, cloud-first environment where your leadership will directly impact safety, reliability, and continuous process improvement. Partner with executive teams and technical specialists to craft and execute a forward-looking IT service strategy that accelerates our mission and growth.

Required Skills:

10+ years of progressive experience in IT operations management, including leadership of large, distributed technical support teams
Proven expertise in end-user technologies, collaboration platforms (such as Office 365/Azure), device management, and IT service management tools
Strong command of ITIL frameworks, service governance, and incident/change management practices
Exceptional communication and stakeholder engagement skills, with the ability to present to technical teams and executive leadership
Demonstrated success in managing vendor relationships, contracts, and budgets
Data-driven mindset with analytical and problem-solving capabilities
Ability to lead, mentor, and develop high-performing teams in fast-paced environments

Nice to Have Skills:

Experience with automation tools and process optimization in IT operations
Background in cloud infrastructure management and digital transformation initiatives
Knowledge of security compliance standards and safety protocols in enterprise environments
Prior experience in organizations focused on safety, public safety tech, or IoT solutions

Preferred Education and Experience:

Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s degree preferred
10+ years of IT operations experience, including at least 5 years in a leadership capacity managing global teams

MissionStaff is an equal opportunity employer. Please note that we do not accept unsolicited resumes from third-party recruiters or agencies. Additionally, candidates must be U.S. citizens or Permanent Residents to be considered for this position.

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Director of IT Operations

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