IT Business Analyst
Nashville, TN – Hybrid
6 months contract
This position provides IT support and administrative service to the PDMP project managers to support the PDMP System.
Telework is permitted on Mondays, Tuesdays, Thursdays, and Fridays. Staff will be required to report onsite on Wednesdays
IT Analyst certification through the International Institute of Business Analysis (IIBA) is desired
OBJECTIVES OF ENGAGEMENT:
The primary objective of this engagement is to serve as an IT Business Analyst for PDMP projects. The individual should have 7–10+ years of experience as an IT Business Analyst (Senior-level preferred). The individual will need to:
- Plan and facilitate requirement sessions with stakeholders to understand and capture requirements based on enhancement requests.
- Comfortable working with various internal and external stakeholders.
- Possess strong analytical, critical thinking and problem-solving skills.
- Produce all necessary deliverables and artifacts as defined by the project.
- Plan and facilitate other project related meetings as needed.
- Serve as the liaison between the technical teams and stakeholders during the Software Development Life Cycle (SDLC).
- Ability to drive the process forward and ensure all risks and issues are escalated appropriately.
- Possess strong understanding of IT Business Analysis Body of Knowledge (BABOK).
The IT Business Analyst is a Senior level resource (7–10+ years of experience preferred) with specialized knowledge and experience in requirements analysis and documentation, test case planning and testing, coordinating communications and project tasks, while acting as liaison between customer program areas and IT teams. This position will work with business analysts, application developers, and DBAs to achieve project objectives - delivery dates, cost objectives, quality objectives, and program area customer satisfaction objectives. The position is responsible for:
- Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data.
- Construct workflow charts and diagrams; studying system capabilities and writing specifications.
- Serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels.
- Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
- Determine and develop user requirements for systems in production, to ensure maximum usability.
- Work with testing team to provide SME inputs to the testers and assist in testing when needed.
- Assist with development of training documentation and prepare for and/or conduct training when needed.
- Maintain documentation on project SharePoint site
- Experience conducting Facilitated Workshops for requirements analysis.
- Knowledge of formal requirements gathering methodologies.
- Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures.
- Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements.
- Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated.
- Experience developing Quality-of-service (QoS) (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, QoS, security and usability.
- Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process.
- Strong organization and writing skills.
- Experience developing graphic representations of complex business processes.
- Ability to analyze data and perform statistical analysis.
- Experience working with users to develop and implement improved business processes.
- Experience determining issues within a system and conveying them in both written and verbal form.
- Acts as the liaison for the PDMP and the system vendor to communicate PDMP system issues identified by the Commonwealth and its users.
- Uses legislation and prior experience to act as a Subject Matter Expert to guide and influence the growth of PDMP system.
- Acts as the lead tester of the PDMP on behalf of the Commonwealth by conducting system testing and developing user acceptance test scripts.
- Reviews test results performed by PDMP and other Commonwealth staff.
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