Technical Support

Technical Support

BCforward is currently seeking an Technical Support in Warren, MI

Position Title: Technical Support

Locations: 30001 Van Dyke Ave, Warren MI, 48093

Anticipated Start Date: 02/26/2026

Pay: $20/hr to $25/hr.

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24+months strong possibility for extension

Job Type: [FULL TIME (>=40 HRS WEEKLY), [CONTRACT], [Onsite]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures. May determine methods and procedures for new assignments. Typically provides guidance to other non- exempt employees.

Responsibilities: Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts. Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures. Provide software service, pre- sales, post-sales or service delivery support. Deliver services, including customized services to large enterprise, complex or corporate accounts. Use proactive monitoring procedures/tools to identify problem prevention opportunities. Education and Experience Required: Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience. Experience with support of full range of HP products in Customer base. Knowledge and Skills: Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices. Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set. Knowledge of assigned HP hardware system platforms. Familiar with networking and all supported operating system platforms (i.e. HP- UX, NT, Linux, etc.)Knowledge of high availability system environments. Strong communication skills both verbal and written. Strong Customer relationship building skills Ability to manage complex Customer problems. Ability to perform while under high-pressure situations. Project management, analysis, communication, scheduling, controlling, and presentation skills. Good teamwork with peers and HP personnel. Demonstrate consistent, acceptable performance of all business fundamentals. Knowledge of portfolio of services. Basic knowledge of change management process and tools available. Schedule and participate in on-site account support meetings both internal and external .

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 250003 when responding to this ad.