Client is a leading provider of government services, committed to transforming public sector operations through innovative technology solutions. As part of our Salesforce Practice, you'll work on impactful projects that improve lives and modernize service delivery.
Client is seeking a seasoned Salesforce Field Service Management (FSM) and Scheduling Consultant to serve as a Solution Lead across multiple public sector implementations. This role will drive solution architecture, configuration, and delivery of FSM and Salesforce Scheduler capabilities, supporting complex field operations and appointment scheduling workflows.
The ideal candidate will have 7+ years of hands-on experience with Salesforce FSM and Scheduler, relevant certifications, and a strong background in designing scalable, user-centric solutions for field service and scheduling use cases.
This position is remote.
Essential Duties and Responsibilities:
Establish and maintain web application architecture framework(s).
Facilitate the creation of architecture in collaboration with Agile scrum development teams.
Ensure architecture aligns with client enterprise architecture and leverages existing architecture components.
Mentor and transition architectural knowledge to scrum teams.
Develop a process for architecture creation, integration, and review.
Identify when architectural spikes are needed, and provide enough design for proof of concept.
Typically responsible for providing guidance, coaching, and training to other employees within job area.
Job-Specific Essential Duties and Responsibilities:
Lead end-to-end solution design and delivery for Salesforce FSM and Scheduler implementations.
Collaborate with stakeholders to gather requirements and translate them into scalable FSM and scheduling solutions.
Configure and customize FSM objects, work rules, service territories, operating hours, and scheduling policies.
Design and implement appointment booking flows, mobile workflows, and field service technician experiences.
Integrate FSM with external systems (e.g., custom CRMs, portals, call centers) using APIs and middleware (e.g., MuleSoft).
Support mobile user enablement, including offline capabilities and technician productivity tools.
Provide technical leadership to project teams, including developers, admins, and business analysts.
Conduct solution reviews, demos, and training sessions for clients and internal teams.
Ensure compliance with security, data privacy, and accessibility standards.
Contribute to Salesforce practice growth through reusable assets, best practices, and mentoring.
Minimum Requirements
Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
7+ years of hands-on experience with Salesforce Field Service Management and Salesforce Scheduler.
Proven experience implementing FSM for large-scale field operations (e.g., healthcare assessments, inspections, service delivery).
Strong understanding of Service Appointments, Work Orders, Service Resources, and Scheduling Policies.
Experience with mobile field service apps and technician workflows.
Familiarity with Salesforce Health Cloud, Service Cloud, and Experience Cloud.
Experience integrating FSM with external systems and portals.
Excellent communication and stakeholder management skills
Salesforce Certified Field Service Consultant
Salesforce Certified Administrator
Preferred Skills and Qualifications:
Public sector or healthcare domain experience.
Experience with Amazon Connect, Genesys, or other contact center platforms.
Familiarity with scheduling for group events, mobile assessments, or provider coordination.
Agile delivery experience and familiarity with Jira, Confluence, and DevOps tools.
Salesforce Certified Platform App Builder (preferred)
Salesforce Certified Service Cloud Consultant (preferred)
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