JFS - Product Specialist 1/PS1

Job Summary (List Format) – State of Ohio-JFS - Product Specialist 1 (ODJFS Operations Support - Control-M/EM)

- Position: Product Specialist 1 (PS1) – ODJFS Operations Support (Control-M/EM)
- Duration: Until 06/30/2027
- Location: Remote; Interview via Teams
- Shift: 2nd shift (3:00pm–12:00am), includes every weekend and some holidays (rotational basis)
- Pay Rate: $32-33/hr (W2, all-inclusive)

Key Responsibilities:
- Schedule jobs using BMC Control-M/EM, including making temporary and permanent modifications (75% of duties)
- Manage, monitor, and analyze mainframe and distributed systems batch workloads
- Identify and resolve job abends; communicate with programmers to resolve issues (25% of duties)
- Maintain batch job calendars and manage production control environments for both mainframe and client-server applications
- Escalate issues to management if SLAs may be impacted and document incidents using ServiceNow
- Utilize system tools such as TSO/ISPF, JCL, and BMC's Control-M/EM for job management and troubleshooting
- Communicate effectively (verbally and in writing) with support staff and management

Required Skills and Experience (2-5 years):
- Proficient with BMC Control-M and Enterprise Manager for scheduling and managing batch jobs
- Experience managing batch workloads on AJF for both mainframe and client-server applications
- Ability to analyze alert/shout messages, determine severity, and follow escalation procedures
- Proficient in TSO/ISPF for batch job analysis and troubleshooting
- Skill in identifying and fixing abends using JCL
- Experience using monitoring tools such as Nagios, IP Monitor, and Tivoli
- Strong verbal and written communication skills

Desired Skills:
- Advanced expertise with BMC Control-M, Enterprise Manager, and JCL
- Familiarity with ServiceNow for incident and task documentation

Other Requirements:
- Must not use/take government equipment outside the United States
- Must pass a fingerprint background check
- Must be open to working weekends, some holidays, and 2nd shift hours

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Summary:
The Product Specialist 1 will be responsible for scheduling and managing batch jobs using BMC Control-M/EM, monitoring system workloads, troubleshooting job abends, and maintaining production control for mainframe and distributed systems. The role requires strong technical skills in job scheduling and mainframe environments, excellent communication, and the flexibility to work evenings, weekends, and some holidays.