Data Governance Program Manager

What you will do

The Data Governance Program Manager within the Data Governance team plays a central role in driving continuous improvement across the Sensormatic process and data landscape. This role is responsible for streamlining business data flows, resolving systemic issues, and coordinating remediation efforts across business and IT stakeholder teams. This is performed through targeted process and data analysis, root cause identification, and hands-on field communication and support. The ideal candidate is proactive, solutions-oriented, and deeply engaged in supporting Sensormatic Business Operations Platform (BOP) initiatives while maintaining a strong understanding of system integrations and data governance globally.

How you will do it
Business Process Analysis & Stakeholder Engagement

• Understand and document the flow of data across core Sensormatic BOP processes (e.g., order-to-cash, procure-to-pay).
• Collaborate with SMEs, IT architects, and data analysts to uncover issues
• Collaborate with SMEs to identify manual workarounds within BOP and work to eliminate them or monitor their impact
• Use tools and frameworks such as SIPOC, Value Stream Mapping, and Swimlane diagrams to identify inefficiencies and opportunities to improve.
• Create, refine, and implement standard operating procedures (SOP) around BOP data where necessary to ensure consistency, efficiency, and compliance across teams.
• Collaborate cross-functionally to develop and implement sustainable solutions to remediate root causes.

Data Flow Analysis & System Integration

• Analyze data flow, transformation (ETL), and data governance across BOP systems ERP (Oracle), CRM (Salesforce), and field service platforms (ServiceMax).
• Collaborate to develop and implement global data standards ensuring data integrity at entry and across data flows
• Investigate recurring systems integrations issues and contribute to their resolution in a timely and permanent manner
• Analyze integration architecture and data flow diagrams (DFDs) and update/contribute to documentation where gaps or changes exist
• Communicate across the IT/business gap and act as a liaison between Sensormatic business groups and Johnsons controls IT departments and on data and integration issues
• Lead cross-functional efforts to implement standardized solutions for recurring data flow and integration issues.

Master Data Management

• Collaborate with business data owners and IT to identify and document root causes of master data issues
• Collaborate with data context owners to develop and deploy actionable plans to continuously improve master data quality, decrease duplicity, and improve governance.
• Develop and implement regular reporting of metrics on master data quality and compliance to JCI master data standards

Root Cause Analysis & Error Resolution

• Identify the root causes of recurring data flow and business process errors
• Provide hands-on support to field teams, ensuring smooth execution of operations and timely resolution of issues.
• Collaborate with IT and business teams to develop and deploy system fixes.
• Lead efforts to resolve business critical errors with urgency and precision.

What we look for

Requirements

Bachelor's degree in information technology, Data Management, or related Business field or equivalent

5 years' experience in information technology, data administration, or business operations

2 years' experience leading cross functional teams

Experience with change management and organizational development.

Proven process and data analysis capabilities.

Effective communication skills with the ability to influence cross-functional teams.

Proven experience in operational excellence programs, process improvement, or program management.

Preferred Skills & Certifications

Experience in SOP development and field operations support.

Strong understanding of Oracle, ServiceMax, Salesforce, & MuleSoft systems.

Lean Six Sigma (Green or Black Belt) or similar process improvement certification.

Proficiency in tools such as Visio, Draw.io, Power BI, Tableau, Confluence, and SharePoint.

Deep understanding of the Sensormatic BOP architecture and systems integrations

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit ;br>
HIRING SALARY RANGE: $100,100 - $150,400 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the

Johnson Controls Careers site at ;br>
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.