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ServiceNow Admin

West Chester, IL, US • Posted 5 days ago • Updated 4 hours ago

Full Time

On-site

USD $64,020.00 - 79,990.00 per year

Fitment

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Job Details

Skills

Mentorship
Regulatory Compliance
Business Rules
UI
Computer Science
Information Technology
JavaScript
AngularJS
IT Service Management
IT Operations
Agile
DevOps
Leadership
Configuration Management Database
Mapping
Artificial Intelligence
Machine Learning (ML)
ITIL
COBIT
ISO/IEC 27001:2005
Stakeholder Management
Workflow
Scripting
Management
Collaboration
Conflict Resolution
Problem Solving
Communication
ServiceNow
Innovation
Marketing
Spectrum
Merchandising
Evaluation
Purchasing
Sales

Summary

Job Description

Key Responsibilities:

Lead the design, development, and implementation of ServiceNow solutions, including custom applications, integrations, and automation.
Provide technical guidance and mentorship to a team of ServiceNow developers and administrators.
Collaborate with business and IT stakeholders to understand requirements and translate them into scalable ServiceNow solutions.
Ensure adherence to ServiceNow best practices, security policies, and compliance standards.
Develop and maintain ServiceNow configurations, workflows, business rules, UI policies, and scripts.
Oversee and participate in ServiceNow upgrades, patching, and system maintenance activities.
Integrate ServiceNow with third-party applications and enterprise systems as needed.
Establish and enforce governance, standards, and best practices for ServiceNow development and implementation.
Troubleshoot and resolve complex technical issues related to ServiceNow functionality and performance.
Stay updated with the latest ServiceNow releases and new features, assessing their impact and potential adoption.
Architect, develop, and maintain the ServiceNow platform.
Lead SNOW initiatives reducing reliance on third-party vendors.
Collaborate with technical and non-technical stakeholders to align platform features with business needs.
Promote capabilities that can solve real business problems.
Continuously improve processes, workflows, and system performance.

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience working with the ServiceNow platform.
Strong knowledge of ServiceNow architecture, modules, and development frameworks.
Hands-on experience with ServiceNow scripting (JavaScript, GlideScript, AngularJS, etc.).
Expertise in ITSM, ITOM, HRSD, CSM, or other key ServiceNow modules.
Experience integrating ServiceNow with external systems using APIs and other integration methods.
Strong understanding of Agile and DevOps methodologies.
Excellent problem-solving, communication, and leadership skills.

Preferred Qualifications:

Experience leading ServiceNow implementations in a large enterprise environment.
Knowledge of CMDB, Discovery, and Service Mapping.
Familiarity with ServiceNow AI/ML capabilities, Virtual Agent, and automation solutions.
Experience with governance frameworks such as ITIL, COBIT, or ISO 27001.
Strong stakeholder management and the ability to work cross-functionally.
ServiceNow Certified System Administrator (CSA) certification required; additional ServiceNow certifications (CIS, CAD, etc.) preferred.

Capabilities:

Advanced ServiceNow development skills (custom workflows, integrations, scripting).
Ability to self-manage project lifecycles and initiatives in collaboration with the internal team.
Excellent problem-solving and communication skills.
Deep understanding of ServiceNow best practices, governance, and real-life experience contributing this for large companies (3-5k people).
Must have a self-service, automation, and platform-as-a-product mindset.

About Us

IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10419743
Position Id: 103a4644ea4dccd36268480d548b81b8
Posted 5 days ago

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