Desktop Support Specialist

Modesto, CA, US • Posted 24 days ago • Updated 6 days ago

Contract Independent

Contract W2

Contract Corp To Corp

On-site

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Asset Management
servicenow
Mobile Device Management
Customer Service
desktop support
technical support
Problem Solving
Change Management
Incident Management
Imaging
Microsoft Azure
Triage
Microsoft Windows
Stock Control
Communication Skills
Information Technology Infrastructure Libraries (ITIL)
Queue Management Systems
Apple IOS
Diagnostic Skills
Adaptability
Asset Tracking
Installation Technology
Business Software
Service Orientation
Knowledge Bases
Applicant Tracking Systems
Computer Architecture
Kiosks
Microsoft InTune
Customer Satisfaction
Printing
System Center Configuration Manager
Apple Mac Systems
Onsite Support
Software Deployment
Software Troubleshooting

Summary

Title: Desktop Support Specialist (DSS)

Location: Modesto, CA

Duration: 12 Months

Job Summary:

We are seeking a skilled Desktop Support Specialist to provide L1 and L2 support for a diverse and large-scale IT environment. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions, ensuring high levels of customer satisfaction and system availability.

Key Responsibilities:

Provide End-User Support: Act as the first point of contact for technical issues, providing support for Windows and Mac computers, iPhones/iPads, Tablets, Vehicle Mounted Units (VMUs), Timeclocks, Kiosks, and Printers.
Incident Management: Log, track, and resolve incidents and service requests using ServiceNow (SNOW), adhering to strict SLAs (e.g., 15-minute response for P1 tickets).
Hardware & Software Troubleshooting: Perform hardware break-fix activities, software installation, configuration, and troubleshooting for Microsoft applications and other business software.
Printer Support: Troubleshoot and support HP, Ricoh, and Xerox printers, including managing print queues and driver installations.
Mobile Device Management: Support mobile devices, including enrollment, configuration, and troubleshooting carrier issues using the MOBI platform.
Asset Management: Assist with asset tracking, imaging (using SCCM/JAMF), retrieval, delivery, and warranty repairs.
Documentation: Maintain accurate records of issues resolved, contribute to the knowledge base, and document procedures for common problems.

Required Skills & Qualifications:

Proven experience in an L1/L2 Desktop Support role.
Strong hands-on experience supporting Windows OS and macOS.
Experience with mobile device support (iOS/iPadOS).
Familiarity with support tools such as:
- ServiceNow (SNOW) for ticketing.
- Microsoft Azure/Intune for endpoint management.
- SCCM for imaging and software deployment.
Excellent troubleshooting and problem-solving skills.
Strong customer service and communication skills.

Preferred Qualifications:

Experience supporting specialized equipment like Vehicle Mounted Units (VMUs), Timeclocks, or Kiosks.
Knowledge of ITIL frameworks for Incident, Problem, and Change Management.
Experience working in a structured, SLA-driven environment.

Work Schedule:

P1/P2 Incident Support: 24x7x365 on a rotating shift basis.
P3/P4 Incident Support: 16x5 (During core business hours).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91009966
Position Id: 2026-29234
Posted 24 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

Yesterday

Job Description: Crop to Crop resumes are accepted Work Location: Hybrid. Will work remotely except every other Wednesday they will be required to work onsite in Augusta, ME. Will only consider candidates within an hour radius of Augusta. The Specialist is knowledgeable on the usage and support of a collection of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms. The individual performs a ful

Easy Apply

Contract

Depends on Experience

Service Delivery Manager (SDM)

Modesto, California

•

6d ago

## Job Title: Service Delivery Manager (SDM) Location: Modesto, CA Duration: Long Term Type: Part-Time (10 hours/week), Onsite Position Overview We are seeking an experienced Service Delivery Manager (SDM) to lead a team of 6 Desktop Support Specialists (DSS) in Modesto, CA. This role oversees L1/L2 support engagements, ensures service levels are met, and manages related operations and resource needs. The SDM will also play a key role in preparing SLA agreements, managing deliverables, and

Easy Apply

Part-time, Third Party, Contract

IT Desk Top Support Specialist

Redwood City, California

•

Yesterday

No Sub-contracting, no C2C Direct W/2 only. This requires onsite M-F 8 a.m. to 5 p.m. Need: IT Desk Top Support Specialist JD: Duties: This is an onsite position, 5 days a week based at clients HQ -. Redwood Shores, (not Redwood City). CA. 94065. Please only submit candidates that are comfortable going on-site and located in the Bay Area. This is not a remote role. Required hours on-site are 8:30am-5:30 pm Monday - Friday. Skills: Work in an environment in which technicians will be motivated to

Easy Apply

Contract

$45 - $46

Urgent Opening for Desktop Support Engineer

Illinois

•

6d ago

Role: Desktop Support Engineer Must be local to Chicago 5 days onsite Enable Skills-Based Hiring No Job Title Desktop Support Technician Please select worker's location: to be determined Project/Engagement Deliverables: N/A Confirm Project/Engagement Deliverables Basic Qualifications: College degree or equivalent combination of education and experience Prior experience with end user services, information technology or related field 1 to 3 years of experience in field service support working w

Contract, Third Party

Search all similar jobs

Desktop Support Specialist

Dice Job Match Score™

Job Details

Skills

Summary

Similar Jobs