ServiceNOW Project Manager

Position: ServiceNow Project Manager (Agile/Scrum)
Location: Remote

Duration: 6+ months

Key Responsibilities

·        Lead full lifecycle ServiceNow projects from planning through deployment

·        Act as Scrum Master and facilitate all Agile ceremonies

·        Partner with Product Owners, Developers, and Architects to define scope and priorities

·        Manage and groom the ServiceNow backlog

·        Track progress, risks, and dependencies; provide regular stakeholder updates

·        Ensure alignment with ServiceNow governance and best practices

·        Oversee testing, UAT, release management, and change processes

·        Drive continuous improvement across teams

·        Manage vendors and third-party stakeholders when applicable

Mandatory Qualifications

·        Proven experience leading ServiceNow implementations or major enhancements

·        Strong knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM)

·        Hands-on Agile/Scrum experience with ability to lead ceremonies

·        Excellent communication and stakeholder management skills

·        Ability to manage multiple concurrent projects

·        Familiarity with ITIL and enterprise service management

Preferred Qualifications

·        ServiceNow Certifications (CSA, CIS-ITSM, CIS-HRSD, etc.)

·        Scrum Certification (CSM, PSM I, etc.)

·        Experience in large enterprise or regulated environments