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IT Refresh Technician

Reno, NV, US • Posted 2 hours ago • Updated 2 hours ago

Contract Independent

On-site

USD $30.00 - 35.00 per hour

Judge Group, Inc.

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Job Details

Skills

Laptop
Technical Support
Remote Support
Microsoft Windows
OS X
ServiceNow
BMC Remedy
JIRA
Workflow
Customer Service
Communication
Management
Microsoft SCCM
Microsoft Deployment Toolkit
MDT
Data Migration
Asset Management
Inventory
Privacy
Marketing

Summary

Location: Reno, NV
Salary: $30.00 USD Hourly - $35.00 USD Hourly
Description:
The IT Refresh Technician will support enterprise device refresh initiatives and assist in reducing IT ticket backlog by handling refresh-related end-user support tasks. This role is focused exclusively on technology refresh activities and requires hands-on experience with workstation deployments, device replacements, and basic ticket resolution.
Key Responsibilities

Perform end-user device refreshes, including laptop and desktop replacements
Set up, configure, and deploy new devices according to standard procedures
Migrate user data, settings, and applications during refresh events
Troubleshoot and resolve refresh-related support tickets
Assist in reducing IT ticket backlog related to device issues and refresh activities
Work directly with end users to schedule, deploy, and hand off refreshed equipment
Follow documented SOPs and refresh checklists to ensure consistent deployments
Update ticketing systems with accurate status notes and completion details
Support asset tracking, tagging, and inventory updates as required
Escalate issues outside refresh scope to appropriate support teams

Job Qualifications

3-5 + years of hands-on IT support or desktop support experience
Prior experience participating in device refresh or deployment projects
Working knowledge of Windows (10/11) and/or macOS environments
Experience using IT ticketing systems (ServiceNow, Remedy, Jira, etc.)
Comfortable working through structured, repetitive refresh workflows
Strong customer service and communication skills
Ability to manage multiple refresh tasks in a fast-paced environment

Preferred

Experience with imaging or deployment tools (SCCM, Intune, Autopilot, JAMF, MDT)
Basic knowledge of data migration tools or processes
Experience supporting high-volume refresh initiatives
Exposure to asset management or inventory systems

Work Environment

Primarily focused on device refresh and ticket backlog support
Hands-on, end-user facing role
May involve repetitive tasks and high device volumes
Minimal escalation beyond refresh-related issues

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1131100
Posted 2 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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