Overview
This is a remote role that may only be hired in the following location(s) : Arizona, North Carolina, and Texas.
The Manager, Agile Delivery leads a team of Scrum Masters supporting the Infrastructure Engineering (IE) organization. This leader will build foundational Agile capabilities that enable transparency, predictability, and disciplined execution of infrastructure initiatives and operational work . The role is accountable for transforming how infrastructure work is planned, prioritized, measured, and delivered by implementing standardized Agile practices, data-driven delivery governance, and portfolio visibility across infrastructure domains including Platform Engineering, Network & Connectivity Engineering, Data Platform Engineering, Cross Platform Engineering and Digital Workplace Technology.
This leader will establish Agile methods to optimize :
- Delivery predictability and throughput
- Work intake and demand management
- Prioritization effectiveness
- Work quality and reliability
- Interrupt-driven operational work
- Infrastructure portfolio execution
TECHNOLOGY STACK
Responsibilities
Leadership & Organizational Management - Lead, coach, and develop a team of Scrum Masters supporting infrastructure engineering teams.
- Manage performance, coaching, workforce planning, succession planning, and professional development of Scrum Masters and Agile practitioners.
- Collaborate with Infrastructure and Technology leadership to define and implement Agile delivery strategies that improve execution effectiveness, transparency, prioritization, and team structure across the infrastructure portfolio . Establish measurable objectives aligned with organizational goals.
- Establish a consistent Agile delivery framework across Infrastructure Engineering.
- Build organizational capability around Scrum and/or Kanban Agile practices.
- Create a culture of transparency, accountability, continuous improvement, and measurable outcomes.
- Define success metrics and Agile maturity objectives for infrastructure teams.
- Develop career paths, coaching plans, and performance expectations for Scrum Masters.
- Facilitate executive-level communication of delivery health, risks, dependencies, and organizational capacity.
Agile Transformation & Practice Leadership - Serve as a subject matter expert for Agile delivery methodologies, Jira administration standards, workflow optimization, ITSM integration, and infrastructure delivery best practices. Maintain awareness of evolving Agile, Infrastructure, and Financial Services industry trends.
- Develop and execute the Agile roadmap for Infrastructure Engineering.
- Define standards for sprint planning, backlog management, estimation, capacity planning, retrospectives, and reporting.
- Establish Agile governance appropriate for infrastructure engineering work.
- Drive adoption of Agile practices across all Infrastructure Engineering teams.
- Ensure Agile practices effectively support enterprise project methods .
Delivery Performance, Capability and Flow Analytics - Establish delivery metrics and reporting frameworks to seed continuous improvement efforts . Example metrics include team capability, throughput, delivery predictability, flow efficiency, work-in-progress, lead time, and cycle time.
- Establish reporting, metrics, governance standards, and executive dashboards that provide actionable insight into capability, throughput, risks, dependencies, and delivery performance.
- Develop executive dashboards providing actionable insights into infrastructure engineering delivery performance.
- Partner with infrastructure leaders to improve forecasting accuracy and resource planning.
- Utilize historical delivery metrics and capacity data to support investment and staffing decisions.
- Enable data-driven prioritization and portfolio management practices through meaningful reporting and analytics .
Portfolio Prioritization & Demand Management - Partner with infrastructure leadership and key stakeholders to establish prioritization frameworks.
- Improve visibility into competing demands across run, grow, transform, compliance, and risk-reduction activities.
- Facilitate backlog refinement and portfolio-level planning activities.
- Align intake governance processes and dependency management across teams .
- Ensure alignment between strategic objectives and delivery team commitments.
- Drive transparency into capacity constraints and execution risks.
Infrastructure Delivery Support - Guide Scrum Masters supporting Platform Engineering, Network & Connectivity Engineering, Data Platform Engineering, Cross Platform Engineering and Digital Workplace Technology.
- Ensure Agile practices are tailored to infrastructure work including:
- Platform modernization
- Cloud migrations
- Infrastructure automation
- Technical debt remediation
- Vulnerability and Frontier AI remediation
- Capacity upgrades
- Regulatory initiatives
- Operational resilience programs
- Establish approaches for managing interrupt-driven work while maintaining delivery predictability.
Continuous Improvement - Analyze trends and identify opportunities to improve delivery performance.
- Partner with infrastructure leaders to improve operational efficiency and delivery outcomes.
- Advance Agile maturity through coaching, education, and metric-driven improvements.
Operational Excellence - Implement standards for delivery governance and reporting.
- Actively participate in the Agile Center of Excellence and influence decision-making to best meet the needs of Infrastructure Engineering.
- Improve consistency of Jira and Agile workflow utilization across infrastructure teams.
- Ensure work visibility aligns with change management, release management, and ITSM processes.
- Promote disciplined execution, risk mitigation, and compliance with organizational standards.
- Support infrastructure leadership dur i ng audits, regulatory reviews, and governance activities.
Qualifications
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering .
Core Competencies and Skills:
- Strong experience supporting agile delivery for an technology infrastructure organization rather than only software product development teams.
- 5+ years of technology delivery, infrastructure, or operations experience.
- 3+ years leading Agile teams, Scrum Masters, Delivery Leads, or PMO functions.
- Expertise with Jira, Confluence, and Agile reporting solutions.
- Experience implementing capability management, throughput analysis, and delivery forecasting practices.
- Knowledge of Scrum, Kanban, Lean, SAFe , and/or Agile portfolio management.
- Strong executive communication and stakeholder management skills.
- Experience working within regulated financial institutions.
- Familiarity with FFIEC guidance, operational resilience, risk management, and infrastructure governance practices.
- Experience utilizing Power BI, Tableau, or similar platforms to develop executive delivery dashboards.
- Proven ability to drive organizational change and Agile maturity improvements.
Preferred Certification(s):
- Certified Scrum Master (CSM)
- SAFe Program Consultant (SPC)
- SAFe Agilist (SA)
- PMI-ACP
- Certified Agile Coach
- ITIL Foundation or higher
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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