Field Engineer

Job Details:

Job Title: Field Engineer

Duration: Long-Term Contract

Location: Atlanta, GA 30354 || Onsite

Job Description:

Qualifications:

• Troubleshooting skills (hardware/software), Windows 10/11 workstations and peripheral knowledge.
• Basic Network/server and application knowledge (Office 365, Outlook, etc.).
• Update asset management systems.

Responsibilities:

• Deploy PC Refresh
• Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder