Salesforce Health Cloud

Key Skills and Responsibilities

• Expertise in Salesforce Health Cloud and/or any other Patient CRM platform/systems
• Design and work closely with Architect to define end-to-end flow among various platforms/systems like Salesforce Health Cloud and AWS, ensuring a "single source of truth" for patient data.
• AI Orchestration: Lead the development of Agentic AI solutions that process real-time data from the Data Lake to deliver proactive "nudges" to patients and case managers.
• Expertise in AWS Services like Lambda, Glue, S3, Athena etc.
• Expertise in developing custom AI Agents using AWS BedRock
• Excellent ability to analyze complex data sets, troubleshoot issues, and optimize data workflows.
• Creative problem-solving mindset to address technical challenges.
• Ability to convey complex technical ideas clearly to both technical and non-technical stakeholders.
• Data Governance: Ensure all digital solutions comply with Pharma-specific regulations (HIPAA and regional privacy laws).
• Experience in Patience Engagement and Patient Service tools in Pharma Commercial domain.