Tier 1 IT Technician

Job Description 100% - General Support Respond to Help Desk support requests received by phone, email, chat, and walk-in support, ensuring timely and effective service.Create, update, and document service tickets with detailed notes for tracking and resolution in the IT service management system.Assist users with account access, password resets, and common technology issues.Troubleshoot problems related to university technology services and personal devices.Troubleshoot and resolve technical is

Description Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronic. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Requirements Working knowledge of computer hardware, software, operating systems, printers, mobile devices, and common peripherals.Knowledge of Microsoft Windows, Microsoft

Position: Service Desk Agent 100% Remote Hiring: W2 Contract / Fulltime Job Description: Position Summary: Level 1 Service Desk Agent will: Provide initial support for customer requests via telephone, email, chat, or other available means of contact to the Support CenterQuickly assesses the user s issue and provides first level support for problem resolution. Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate areaRequire familiarity

Help Desk Analyst Req number: R8379 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results acr