Dynamics 365 CRM Developer

Las Vegas, NV, US • Posted 12 hours ago • Updated 7 hours ago
Full Time
On-site
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Job Details

Skills

  • IT Consulting
  • FOCUS
  • Routing
  • Scripting
  • Management
  • Customer Facing
  • React.js
  • SQL
  • C#
  • .NET
  • JavaScript
  • FX
  • SDK
  • Modeling
  • Business Rules
  • Forms
  • Telephony
  • ADF
  • SQL Azure
  • Customization
  • Call Center
  • Workflow
  • Artificial Intelligence
  • Customer Relationship Management (CRM)
  • Microsoft
  • Dynamics
  • Customer Service
  • GRID
  • Continuous Integration
  • Continuous Delivery
  • Microsoft Azure
  • DevOps
  • GitHub
  • Law

Summary

  • JOB-7656
  • Dynamics 365 CRM Developer
  • Las Vegas, NV
  • Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for a Dynamics 365 CRM Developer to join our team.

    This is a hands-on CRM development and platform enhancement role focused on Dynamics 365 Customer Service, Dynamics 365 Contact Center, AI/Copilot enablement, and Avaya telephony integration. The environment includes Customer Service, Contact Center/Omnichannel, Power Platform, Azure integrations, and custom development. This is not a purely functional role; the focus is on customization, automation, and ongoing platform development.

    Responsibilities

    • Configure, customize, and maintain Dynamics 365 Customer Service and Dynamics 365 Contact Center
    • Build and support plugins (C#), JavaScript web resources, PCF controls, workflows, and business rules
    • Support and enhance omnichannel/contact center capabilities including routing, queues, skills, and agent scripts
    • Develop and maintain Power Automate flows for case management and crosssystem automation
    • Configure and extend Microsoft Copilot Studio bots for agent-assist and customer-facing workflows
    • Integrate Avaya telephony with Dynamics 365 using CTI frameworks; troubleshoot integration issues
    • Design and maintain Dataverse data models, forms, and model-driven apps
    • Develop backend components using C#, .NET, JavaScript, React, MS SQL
    • Support Azure-based integrations including Azure Data Factory, Azure SQL, Functions, and Service Bus
    • Identify manual or inconsistent CRM processes and convert them into structured, scalable solutions
    • Work directly with business partners to translate requirements into practical CRM and automation solutions
    • Support the organization's AI adoption initiative by enabling low-code/no-code solutions and Copilot-driven workflows


    Qualifications

    • Hands-on experience configuring and customizing Dynamics 365 CRM (Customer Service)
    • Experience with Dynamics 365 Contact Center / Omnichannel
    • Proficiency with C#, .NET, JavaScript, Power FX, and CRM SDK
    • Experience building Power Automate flows and supporting Power Platform components
    • Experience with Dataverse modeling, security roles, business rules, and forms
    • Ability to integrate CRM with telephony platforms (Avaya preferred)
    • Experience with Azure services such as ADF, Azure SQL, Functions, and Service Bus
    • Ability to support CRM implementation, customization, and ongoing platform operations
    • Comfortable working directly with business partners and translating requirements into CRM solutions
    • Must be eligible for full-time W2 conversion (H1B acceptable if no future sponsorship is required)
    • Must reside in Nevada (Las Vegas preferred)


    Preferred

    • Experience with contact center operations or call center workflows
    • Experience with Microsoft Copilot Studio or AI-driven CRM automation
    • Examples of CRM customizations, integrations, or process standardization
    • Microsoft certifications (Dynamics 365 Customer Service, Power Platform Developer)
    • Experience with Azure Logic Apps, Event Grid, or CI/CD pipelines (Azure DevOps/GitHub Actions)


    Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: linktech
  • Position Id: JOB-7656
  • Posted 12 hours ago

Company Info

About Link Technologies

Founded in 2000, Link Technologies is a certified SDB, DBE, WOSB, and 8(a) Graduate company delivering customized IT and cybersecurity solutions to top commercial, government and hospitality clients. Specializing in infrastructure development, PCI compliance, QSA audits, and end-to-end project management, Link Technologies provides cost-effective, scalable solutions that align with their core values: Client Focus, Quality, and Satisfaction.

 

Link Technologies provides highly qualified professionals to take care of evolving client need in an industry with rigorous standards, enabling organizations to focus on what matters most: their core business. We operate our own fully managed Network Operations Center (NOC) and Security Operations Center (SOC), providing around-the-clock monitoring, SIEM services, and Tier 1 & 2 Help Desk support—all managed in-house to ensure quality, accountability, and rapid response.

 

Quality isn’t an add-on: it’s a standard. At Link Technologies, we believe every engagement, no matter how complex, should be executed with precision and consistency. The Link Technologies team is committed to delivering exceptional results the first time, every time. This commitment to quality is the foundation of our continued success and the driving force behind everything we do

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