Overview The Network Engineering Team shall perform a detailed root cause analysis and assess overall impact with respect to incidents and problems relating to the applications which cannot be resolved by the Tier 1 or Tier 2 Support teams. The Network Engineering Team also modifies the code and/or changes the configuration, if required, to correct the identified defect, and performs necessary acceptance testing before re-issuing the code for general use. Tier 3 performs application capacity planning, life cycle management, development, customization, and maintenance.
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Responsible for responding to trouble tickets from the Help Desk automated trouble ticketing system.
- Performs network-related hardware and software System Administration functions best suited for after hours, including patches, upgrades, service packs, hotfixes, etc. to ensure system availability, reliability, and serviceability.
- Analyze and resolve network connectivity issues including, but not limited to, network outages, switch failures, network performance, network interface card (NIC), cabling, TCP/IP configuration, etc.
- Provide Maintenance and resolve issues in relation to Wide Area Network (WAN) technologies including, but not limited to, routers, 16.3.2.1 ATM, Frame Relay, etc.
EDUCATION AND EXPERIENCE: - Must maintain a current Cisco Certified Network Professional (CCNP) certification.
- At least four (4) years of experience working with the TCP/IP networking environment; familiarity with Domain Names Services (DNS), etc.
SKILLS, KNOWLEDGE AND ABILITIES: - High level of familiarity with networking technologies and capable of troubleshooting all levels of network connectivity issues including, but not limited to, network outages, switch failures, network performance, network interface card (NIC), cabling, TCP/IP configuration, etc.
- Knowledge of and familiarity with Wide Area Network (WAN) technologies including, but not limited to, routers, 16.3.2.1 ATM, Frame Relay, etc.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system.
SUPERVISORY RESPONSIBILITIES: None.
ADDITIONAL QUALIFYING FACTORS: As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.
As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.
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