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Technical Support Specialist

Raleigh, NC, US • Posted 2 days ago • Updated 9 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Web Portals
Service Level
Knowledge Sharing
Issue Tracking
Research
Remote Support
Preventive Maintenance
Printers
Documentation
Manufacturing
Service Delivery
User Experience
Computer Hardware
Laptop
Microsoft Windows
Operating Systems
Microsoft Office
Microsoft
Communication
Customer Service
Relationship Building
Attention To Detail
Organizational Skills
Analytical Skill
Conflict Resolution
Problem Solving
Information Technology
Computer Science
Technical Support
Help Desk
Management
Continuous Improvement

Web Portals
Service Level
Knowledge Sharing
Issue Tracking
Research
Remote Support
Preventive Maintenance
Printers
Documentation
Manufacturing
Service Delivery
User Experience
Computer Hardware
Laptop
Microsoft Windows
Operating Systems
Microsoft Office
Microsoft
Communication
Customer Service
Relationship Building
Attention To Detail
Organizational Skills
Analytical Skill
Conflict Resolution
Problem Solving
Information Technology
Computer Science
Technical Support
Help Desk
Management
Continuous Improvement

Summary

Are you passionate about solving technical challenges and helping people succeed? We're looking for a Technical Support Specialist who thrives on troubleshooting, problem-solving, and delivering exceptional customer service. In this role, you'll serve as the frontline support resource for employees, ensuring they have the technology and tools they need to stay productive.

If you enjoy working with a variety of hardware, software, and end users in a fast-paced environment, we'd love to hear from you.

As a Technical Support Specialist, you will:

Serve as the first point of contact for IT support requests received through phone, email, chat, and web portal.
Deliver prompt, professional, and customer-focused technical support while building positive relationships with users.
Diagnose and resolve hardware, software, and system issues, escalating complex problems when necessary.
Prioritize incidents and service requests to meet established service level agreements (SLAs).
Document troubleshooting efforts, solutions, and resolutions to ensure effective knowledge sharing and issue tracking.
Research and implement solutions using internal resources and external knowledge bases.
Provide hands-on desktop support, including hardware repairs, peripheral setup, and workstation troubleshooting when remote support isn't sufficient.
Perform preventive maintenance on computers, printers, networks, and software systems to help minimize downtime.
Create user-friendly help guides, FAQs, and troubleshooting documentation.
Support IT hardware and technology systems within a manufacturing environment.
Identify opportunities to improve processes, enhance service delivery, and strengthen the user experience.

What We're Looking For

Knowledge of computer hardware, including desktop and laptop systems, component replacement, and workstation setup.
Experience supporting Windows 11 operating systems.
Experience supporting Microsoft Office applications.
Familiarity with diagnostic and troubleshooting utilities, such as Process Explorer and Microsoft Sysinternals.
Strong verbal and written communication skills.
Excellent customer service and relationship-building abilities.
Strong attention to detail and organizational skills.
Proven analytical and problem-solving capabilities.
Ability to prioritize multiple tasks and perform effectively in a fast-paced environment.

Education

Associate's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.

Experience

Minimum of one year of technical support or help desk experience.

Why Join Us?

This is an opportunity to make a direct impact by helping employees stay connected, productive, and successful. You'll work with a wide range of technologies, expand your technical expertise, and contribute to continuous improvement initiatives in a collaborative and supportive environment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1d73bb
Position Id: e19ecd3cea5ad5ef443408f2f4451c3a
Posted 2 days ago

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