Manager, IT Business Analysis

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

This position leads the Business Analysis function, overseeing requirements management, user stories, Confluence/SharePoint documentation, process modeling (Visio/Lucidchart/Draw.io), and advanced Excel analysis. This manager drives capacity planning, governance and delivery KPIs, stakeholder and vendor coordination via Teams/Outlook, and translates business needs into actionable technical solutions across Agile and Waterfall initiatives.

Responsibilities

KEY RESPONSIBILITIES:
1. Lead and manage the Business Analysis team, allocating work by expertise, availability, and development goals
2. Track, forecast, and report Business Analyst capacity to optimize utilization, improve planning accuracy, and prevent resource bottlenecks
3. Standardize and improve Business Analysis processes, templates, and methodologies; maintain Confluence and SharePoint documentation
4. Supervise and mentor apprentices supporting project managers and business analysis to build a sustainable talent pipeline
5. Serve as escalation and decision point for Business Analysis work; remove blockers and drive continuous process improvement
6. Align Business Analysis activities with IT leadership and PMO priorities; ensure requirements are captured, analyzed, and translated into technical solutions
7. Oversee requirements and user stories; enforce process mapping with Visio/Lucidchart/Draw.io and advanced Excel
8. Establish and report delivery KPIs (velocity, throughput); coordinate UAT and defect tracking; support change governance in ServiceNow when applicable

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in a related field or an equivalent combination of education and/or experience.

Required Experience
Five (5) years of experience in IT-business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.

Preferred Qualifications

Additional Preferred Qualifications
Certified Business Analysis Professional (CBAP) credential

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Experience using modern customer relationship management (CRM) systems
Experience with ServiceNow service and change management is a plus
Experience with Copilot agents is a plus

Knowledge, Skills, & Abilities

ABILITIES
Ability to translate technical concepts for non-technical audiences and vice versa
UAT coordination and defect tracking tool proficiency
Able to handle multiple tasks or projects at one time, meeting assigned deadlines

KNOWLEDGE
Experience in team leadership and people management for Business Analysis, including mentoring apprentices
Advanced knowledge and ability in process mapping and business process modeling in Visio, Lucidchart, and Draw.io
Experience with Microsoft Project for the Web or Planner Premium (project/portfolio tooling)
Familiarity with Copilot agents
Familiarity with Power BI dashboards and reviews
Coordination with vendors, stakeholders, and cross-functional tech teams via Microsoft Teams and Outlook scheduling
Exposure to ServiceNow service and change management workflows
Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data cleanup, modeling)
Understanding of API basics (REST/JSON), data modeling concepts, and integration/middleware fundamentals
Familiarity with AWS/Azure fundamentals (cloud ecosystem basics)

SKILLS
Strong customer service skills and phone and e-mail etiquette
Strong written communication for requirements, business cases, and technical documents; customer-facing correspondence
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Advanced knowledge of delivery metrics and KPI tracking (velocity, throughput) and reporting
JIRA and Confluence proficiency; SharePoint lists for documentation and collaboration
CRM domain exposure; experience with Salesforce or comparable platforms
SDLC practices across Agile/Scrum/Kanban and Waterfall governance
Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data cleanup, modeling)
Strong attention to detail and follow-up skills
Strong organizational practices for digital document management within the team

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at _personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225,

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

• Credit Report
• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

_manual/HRAP_Background_Investigation_Employment.pdf