Business Analyst- Senior
Location: 221 E Lane St. Raleigh, NC 27601 Hybrid
Duration: 12 Months
Job Description:
Typical Experience: 60-84 months
Complete Description:
The NC HIEA is seeking a detail-oriented and collaborative Health IT Integration and Provider Engagement
Consultant to serve as a trusted advisor to our Business Relations Team. This team is focused on
provider outreach, training, data connectivity, and delivering hands-on support to the provider
community. The consultant will play a dual role—supporting providers through technical integration and
connectivity processes, while also helping optimize internal systems like the CRM platform to improve
service delivery, administrative data capture, and reporting accuracy
Key Responsibilities:
Provider Engagement & Technical Integration
• Act as a strategic consultant to the Business Relations Team, providing expert guidance on
provider onboarding, data connections, and workflow alignment with health information
exchange (HIE) systems.
• Support healthcare providers throughout the full lifecycle of onboarding—from initial outreach
through integration, testing, training, and go-live support.
• Communicate technical concepts and requirements clearly to clinical and administrative
stakeholders to ensure successful implementation and adoption.
• Serve as a liaison between providers, internal teams, and technical vendors to troubleshoot
issues and ensure data is transmitted accurately and securely.
• Contribute to the development of training materials, job aids, and user guides that improve
provider understanding and confidence in HIE processes.
CRM Platform Optimization & Data Management
• Work with the Business Relations Team to optimize use of the organization’s CRM platform,
ensuring accurate tracking of provider status, engagement activity, training, and connection
milestones.
• Configure and enhance CRM fields, workflows, and dashboards to support operational efficiency
and data visibility.
• Lead or support data quality initiatives, including routine audits, updates, and deduplication
efforts within the CRM system.
• Establish and maintain best practices for administrative data capture and documentation related
to provider engagement activities.
• Collaborate with leadership to develop reports, performance metrics, and data insights that
inform strategy and decision-making.
Skills:
|
Skill
|
Required / Desired
|
Amount of Experience
|
Consultant’s Experience
|
|
Health IT, provider relations, or healthcare system implementation
|
Required
|
5
|
Years
|
|
Strong knowledge of health information exchange (HIE), EHR/EMR systems, and interoperability standards (e.g., HL7, FHIR).
|
Required
|
5
|
Years
|
|
Experience supporting CRM platform usage and optimization (e.g., Salesforce, HubSpot, Zoho, Microsoft Dynamics).
|
Required
|
5
|
Years
|
|
Strong organizational and analytical skills, with a high level of attention to detail
|
Required
|
5
|
Years
|
|
Proven ability to manage multiple projects and priorities in a dynamic, service-oriented environment.
|
Required
|
3
|
Years
|
Your candidate must be able to attend an in-person interview. Do you agree to this requirement?
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