Jira Service Management Specialist
Primary Location: Madison, WI
V-Soft Consulting is currently hiring for a Jira Service Management Specialist for our premier client in Madison, WI.
Education and Experience
- If no degree, must have 12+ years of IT experience
- If Associates Degree, must have 6 years of IT experience
- or a Bachelors Degree within the IT field will be accepted.
- Minimum 3 years of experience designing and implementing service management workflows, automation rules, and request type configurations aligned to ITIL or equivalent frameworks
- Minimum 3+ years' experience helping enterprise clients improve service delivery operations, tooling adoption, or ITSM process maturity
- Minimum 3 years of experience hands-on experience with Atlassian automation (native JSM rules) to reduce manual effort and improve consistency
- Minimum 3 years of experience configuring and administering Jira Service Management (JSM) and integrating JSM with third-party enterprise systems (e.g., SSO/identity providers such as Microsoft Entra and Okta, platforms such as Microsoft Azure/ DevOps, and configuration management systems such as Microsoft Configuration Manager or Microsoft InTune), monitoring tools, HR systems, or ERP platforms) using REST APIs, webhooks, or native connectors
Knowledge, Skills and Abilities
- Integrating JSM with Microsoft InTune
- Integrating JSM more fully with Microsoft Configuration Manager
- Modifying JSM CMDB schemas and asset configurations as prescribed by DNR IT data governance lead
- Partial data import into JSM from Cherwell (previous ITSM) and quality assurance/ data integrity validation
- Additional JSM workflow/ forms/ email notification automation enhancements
- Assist with building JSM dashboards/ reports/ analytics
WHAT YOU LL DO:
Job Responsibilities:
- Proficiency with Jira Query Language (JQL) for queue management, reporting, and automation trigger conditions
- Proficiency with scripting languages such as Microsoft PowerShell or Python to facilitate automations and API integrations
- Familiarity with Confluence as a knowledge base layer integrated with JSM for article suggestion and self-service deflection
- Experience designing and optimizing customer-facing portals for usability, accessibility, and request clarity.
Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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