IT Support /Helpdesk Analyst Level 1

Richards, MN, US • Posted 19 days ago • Updated 7 hours ago

Contract W2

On-site

$21 - $24/hr

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Microsoft Windows
Active Directory
Identity Management
Service Management
Communication
Customer Service
Dependability
Information Technology
ITIL
Technical Support
Manufacturing
Help Desk
Computer Hardware
Laptop
Printers
Issue Tracking
Microsoft Office
Remote Support
Collaboration

Summary

IT Support Analyst Level 1
We are working with a well established industrial manufacturer in Richards, Minnesota that is expanding its IT function. The team is adding junior helpdesk professionals to support employees across the organization.

Duration: 2 Months, possibly with extension
Contract (W2, weekly paid)
M-F, 8-5

Required Skills & Experience

Experience in Level 1 or junior IT support or helpdesk role
Hands on troubleshooting across Windows devices and common office technology
Familiarity with Active Directory user management
Ability to connect and troubleshoot printers and conferencing equipment
Experience using an IT ticketing or service management system
Strong communication and customer service mindset
Self-motivated and dependable work style
Ability to perform light-to-medium physical duties like lifting a printer or moving monitors.

Desired Skills & Experience

Degree in information technology or related field is helpful but not required
ITIL knowledge is a plus

What You Will Be Doing

Provide front line technical support to employees in a fast-paced manufacturing environment
Respond to helpdesk requests involving hardware software access and connectivity
Set up and deploy desktop and laptop computers for new and existing staff
Configure user accounts passwords and basic security access
Connect and troubleshoot network printers and peripheral devices
Document issues resolutions and escalations in a ticketing system
Support Microsoft 365 applications and common business tools
Use remote support tools to assist users across the organization
Collaborate with a small IT team and gain exposure to infrastructure projects
Opportunity to grow into higher level support and systems responsibilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 865967
Posted 19 days ago

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