Systems/Usability Engineer

Responsible for the requirements, engineering, and design of system usability and associated functionality. Includes responsibilities for designing user interfaces, documenting related requirements, and critical design decisions related to user interfaces. Engages with various levels in the organization from the executive management team to the technical team to analyze problems and develop solutions. Includes supporting an existing production system.

Responsible for organization s compliance with contractual requirements, including quality checks of reports and maintenance of automation. Develops materials for information sharing with management team and external parties. Works with internal organizations to design and enhance processes and procedures across a broad spectrum of disciplines.

Requirements:

• Systems Analyst experience with focus on User Experience (UX) / Usability Engineering
• Background in requirements gathering, analysis, and documentation through working with end users, engineers, and developers
• Ability to translate input from multiple sources into practical usability, process, and procedural improvements
• Experience designing web-based user interfaces for complex processes and flows
• Solid written and oral communication skills
• Excellent collaboration skills and detail oriented
• Ability to interact with all levels of the organization and with customers
• Comfortable working in a changing environment with tight schedules and varied assignments
• Experience working on software systems
• Proficient with Microsoft Office products
• B.S. in Computer Science, Human-Computer Interaction, Human-Centered Design/Engineering, Engineering, or equivalent with 3+ years of experience as a Systems Analyst, Usability Engineer, or User Experience Designer
• U.S. Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Telecom background desired; experience with number portability or number administration is a plus
• Working knowledge of HTML, CSS, JavaScript
• Familiarity with motion/micro-interaction design
• Experience with SQL and Oracle databases desired
• Experience with compliance activities or auditing is a plus