IT Manager (Secret Clearance Required)

Company Overview

At 4A Consulting, we turn complexity into opportunity. Founded in 2014 and headquartered in Baltimore, MD, we are a women-owned, boutique consulting firm specializing in delivering innovative, data-driven solutions to both the Federal Government and Fortune 500 clients. Our team blends deep industry knowledge with advanced technologies to design tailored strategies that drive measurable and sustainable outcomes. We pride ourselves on an agile, collaborative approach that helps organizations navigate challenges and seize emerging opportunities in a rapidly evolving digital landscape. At 4A, we don’t just deliver projects, we build trusted partnerships that empower our clients to lead with confidence in the digital age.

Position Overview

The Information Technology / Project Manager will provide project planning, technical support, systems administration, and operational management services supporting enterprise IT infrastructure, helpdesk operations, and lifecycle equipment management.

Key Responsibilities

• Provide project planning expertise.
• Perform project scheduling and task breakdown.
• Identify project requirements.
• Track project issues, problems, and risks.
• Manage the Trouble Ticket Portal and Helpdesk, ensuring all tickets are resolved within 72 hours. Provide technical assistance to end users over the phone and/or in person as required while maintaining proper security and configuration standards in accordance with organizational policies.
• Manage all enterprise mobility devices.
• Manage enterprise licenses and user accounts.
• Manage the Account Validation System for staff and users. Ensure required access request documentation is completed and uploaded into the designated tracking system.
• Manage Active Directory (AD), including creating and maintaining user and computer accounts.
• Maintain an accurate inventory of all automation equipment, including configuration and location tracking.
• Manage annual Life Cycle Replacement (LCR) processes and understand enterprise purchasing procedures.
• Manage all classrooms and technical facilities, including troubleshooting audio visual equipment and coordinating equipment replacement and software updates.
• Manage all equipment including warranties and repairs.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or other related technical discipline.
• CompTIA Security+ certification required.
• At least 12 years of experience as an Information Technology / Project Manager.
• Current Secret clearance (minimum).
• Experience with Windows group permissions, printer troubleshooting, computer hardware/software repair, and Active Directory account creation and troubleshooting.
• Experience writing and troubleshooting PowerShell scripts for Windows 11 and Office 365.
• Experience managing Life Cycle Replacement (LCR) and warranty management.

Preferred Qualifications

• Project Management Professional (PMP) certification desired.
• Ability to maintain operational continuity and support transition planning.

Why Join 4A 

• Be part of a mission-driven, women-owned consulting firm with a reputation for excellence.
• Work on high-impact projects across federal and commercial clients.
• Collaborate in an inclusive, growth-oriented culture where innovation is valued.
• Access career development programs, mentorship, and learning opportunities.
• Enjoy a comprehensive benefits package, flexible work options, and a focus on work-life balance.

Equal Opportunity Statement

4A Consulting is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.